ADA AND COMMUNITY ENGAGEMENT COORDINATOR

ADA AND COMMUNITY ENGAGEMENT COORDINATOR

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ADA and Community Engagement Coordinator

Salary - $67,042 - $89,814 annually

Definition

Professional and administrative work coordinating the Town's public-facing Americans with Disabilities Act (ADA) responsibilities, supporting the programmatic and administrative functions of the Commission on Disability, and implementing community outreach and engagement initiatives within the Office of Access, Equity & Engagement. Serves as the public-facing ADA Coordinator and supports accessible and inclusive municipal programs, services, and community participation under the direction of the Director of Access, Equity and Engagement. Supports the accessibility of municipal digital communications, information, and services in collaboration with relevant Town departments. All other work as required.

Supervision

Within the Department of Health and Human Services, works under the supervision of the Director of Access, Equity and Engagement. Performs varied and responsible duties requiring considerable initiative and judgement.

Supervisory Responsibilities

May supervise or work alongside vendors and volunteers, contractors, and community partners in connection with accessibility initiatives, community programs, public events, and other assigned activities.

Schedule

The employee has regular office hours set by the Department of Health and Human Services Flexibility in working multiple evening meetings and working outside of normal business hours is required.

Work Environment

Most work is performed under typical office conditions; the balance of the work is performed in attendance of evening meetings; the employee is occasionally required to assist with situations/incidents outside of normal business hours.

The employee has access to sensitive confidential information including ADA materials, medical information, police reports complaints, and other protected information which must be handled in accordance with the applicable laws and Town policies

Performance of duties requires frequent interactions with the public and other department employees, intake of citizen complaints and interacting with volunteer and professional organizations, boards and commissions; most contact is in person, virtually, by telephone, text or email.

The employee is required to facilitate monthly commission meeting (evenings). The employee may need to attend occasional community programs as necessary.

The employee operates standard office equipment and must have reliable transportation to evening meetings.

Errors in judgment could result in delay or loss of service, monetary loss, legal repercussions, and adverse public relations.

Essential Duties and Responsibilities

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Works under the direction of the Director Access, Equity and Engagement to coordinate the work of the Disability Commission. Maintains all commission records, works with community agencies and town departments, maintains confidentiality, organizes community events for commission, organizes monthly meetings, ensures compliance with the open meeting law, assists in the preparation of meeting agendas and minutes, maintains Commission website, maintains finances for commission.
• Serves as resource for Town staff, businesses and residents regarding public (non-employee) ADA compliance, accessibility requirements, available resources, and access to the Town's programs and services. conducts accessibility related public outreach and information sharing as needed.
• Participates in Town review of capital projects and advises on accessibility in design stages.
• Collaborates with the Department of Planning & Community Development to coordinate and administer Community Development Block Grants (CBDG) regarding ADA improvements.
• Develops a clear and efficient complaint process that ensures Town departments or an appropriate state agency is notified of complaints; establishes a process for tracking complaints, outcomes and correspondence related to the complaint; communicates with individuals that have submitted complaints.
• Monitors Town policies, programs and activities to ensure their compliance with ADA.
• Provides guidance and technical assistance to Town department heads regarding reasonable modifications to municipal programs, services, policies, and procedures for members of the public, and coordinates with Human Resources, as appropriate, on matters involving reasonable accommodations for employees.
• Coordinates digital accessibility initiatives in collaboration with Information Technology, Communications, and other Town departments to support accessible municipal websites, digital documents, online forms, and public-facing communications. Assists in identifying accessibility barriers, tracking concerns, recommending improvements, and supporting staff awareness of digital accessibility requirements and best practices.
• Responsible for technical assistance to the Town regarding policies, programs, protocols, rules and laws related to ADA issues.
• Oversees development and implementation of ADA Title II Transition Plan and coordinates training and review for relevant town staff on the plan.
• Responds to routine requests and when necessary, refers requests to the appropriate Department of the Town.
• Performs similar or related work as directed, required, or as the situation dictates.

Recommended Minimum Qualifications

Education and Experience

Bachelor's Degree in human services, communication, digital accessibility, public administration, disability studies or a related field, three years related municipal experience or an equivalent combination of education and experience. Current ADA Coordinator Training Certification Program Certification or ability to obtain within one year of hire.

Knowledge, Ability and Skill

Knowledge of laws related to disability issues, human and civil rights. Knowledge of community, action groups, politics (local), neighborhood and business concerns.

Knowledge of digital accessibility principles, applicable ADA Title II requirements, and recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG).

Ability to identify potential digital accessibility barriers, coordinate with technical staff and other departments, recommend improvements, and support the development of accessible digital documents, communications, and online services.

Knowledge of community outreach and public engagement practices, including methods for improving participation and accessibility.

Ability to proactively identify gaps, anticipate needs, take initiative, and recommend practical solutions to improve programs, services, and office operations. Demonstrated willingness to learn, adapt to changing priorities, incorporate feedback, and adjust approaches as needed. Ability to work independently while contributing collaboratively to a team environment and supporting shared goals.

Ability to organize and direct the preparation of comprehensive reports, analyze problems, ability to understand and interpret laws, prepare technical reports and formulate recommendations; ability to communicate effectively follow through.

Ability to coordinate community programs, meetings, and outreach initiatives involving multiple stakeholders.

Ability to organize time, work independently and accomplish tasks, despite frequent interruptions. Ability to prioritize work assignments. Ability to assess situations and react promptly.

Ability to organize and maintain administrative records, program calendars, and routine financial documentation.

Ability to prepare accessible public communications and coordinate information sharing through digital and traditional communication channels.

Ability to work independently, manage competing priorities, and communicate effectively with residents, commissioners, municipal staff, community partners, and service providers.

Proven ability to work cooperatively and positively in a diverse community.

Ability to maintain effective relationships with parties who may have conflicting opinions.

De-escalation, mediation and supervisory skills.

Ability to effectively use Town IT equipment and software including computer skills in MS Word and Excel. Ability to share information to the Town's website. Proficiency in virtual meeting tools such as Zoom. Experience in managing databases.

Performance of duties requires strong communication skills and the ability to read for understanding and analytical purposes.

Physical Requirements

Work performed in the office requires minimal physical effort. Ability to travel to different locations in town and occasionally out of town. Ability to work late into the evening hours.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Code : 7-2

Location : BD OF HEALTH

Grade : MTP 6 NU

Group : NON-UNION

Job Class : ADA COORDINATOR

Posting Start : 10/29/2026

Posting End : 11/13/2026

Details : ADA Coordinator

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