Admin: Front Desk Medical Office

Dagenhart Health And Wellness is a small, close knit group looking to expand and add to our already wonderful team. Our mission is to provide the highest quality of comprehensive and integrated clinical services to promote the emotional and spiritual well-being of our community members. That’s why we believe in the following values: Integrity, Transparency, Honesty, Trust, Safety, & Respect.

**Job Overview:** (NOTE: This is a Part-Time position)

We are seeking an out-going, detail-oriented Front Desk Assistant to join our healthcare team at our Frederick, MD location. This role is crucial to ensuring the smooth and efficient operation of our practice on a daily basis creating a positive experience for our clients and supporting our Providers so they can focus on client care. The ideal candidate will have strong interpersonal skills, effective communication skills, and good collaboration and teamwork skills.

**Responsibilities:**

Patient Interaction and Communication:

• Greeting patients: Serving as the first point of contact and welcoming patients upon arrival.
• Collecting patient information: Gathering necessary details like insurance information and medical history.
• Addressing patient inquiries: Answering questions in person or over the phone.
• Explaining processes: Helping patients understand billing or consent forms.

Scheduling and Appointments:

• Coordinating appointments: Scheduling and managing patient appointments.
• Managing cancellations and rescheduling: Handling changes to appointments.
• Optimizing schedules: Ensuring efficient scheduling for healthcare providers.

Administrative Duties:

• Managing patient records: Maintaining and updating patient records, including electronic health records (EHRs).
• Ordering supplies: Maintaining inventory and ordering medical and office supplies.
• Ensuring compliance: Maintaining compliance with healthcare regulations like HIPAA.

Qualifications

• Minimum of 2 years of experience in medical office environment.
• Knowledge of medical terminology, specifically to the Mental Health Field.
• Communication skills: Effectively communicating with patients, families, and colleagues.
• Organizational skills: Multitasking and prioritizing tasks in a busy environment.
• Technical proficiency: Familiarity with healthcare software and basic computer skills, including Microsoft Office 365.
• Attention to detail: Ensuring accuracy in all administrative tasks.
• Compassion and empathy: Interacting with clients in a caring and empathetic manner.
• Adaptability: Handling unpredictable situations that arise in a healthcare facility
• Experience using electronic medical record (EMR) systems and billing software

Benefits

• No benefits are offered for this Part-Time position

If you meet these requirements and are looking to contribute your skills in a dynamic healthcare environment, we invite you to apply for the Front Desk Medical Office Assistant position with us.

Schedule:

• Monday to Friday

Pay: $18.00 - $20.00 per hour