Admin III Correspondence (Back Office)

Maximus is seeking an Admin III - Correspondence to support the Credit Bureau Disputes team within the Aidvantage Program and Federal Student Aid portfolio. In this role, the Admin III - Correspondence representative is responsible for reviewing, researching, and responding to credit bureau disputes and borrower correspondence in accordance with established policies, procedures, and regulatory requirements. The position plays a key role in ensuring accurate account reporting, timely dispute resolution, and the integrity of borrower information. The successful candidate will contribute to maintaining the accuracy of credit reporting and the overall integrity of student loan servicing operations.Essential Duties and Responsibilities:- Works on assignments that are moderately difficult, requiring judgement in resolving issues.- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.