Job Description
Position Summary
The Department of Cardiology at Boston Children’s Hospital is committed to providing state-of-the-art care to patients and their families with congenital and acquired pediatric heart disease.
Candidates will be evaluated and placed at Level 1, Level 2 or 3 Level based on experience, competencies, and alignment with career ladder criteria.
Level 1— PER I
Experience: Entry Level Role – Experience Not Required Salary Range: $19./hr- $27.64/hr
Typical Responsibilities:
Level 2— Sr PER
Experience: 1+ Years of Experience Salary Range: $19.83/hr-$29.49/hr
Typical Responsibilities:
Level 3— Lead PER
Experience: 2+ Years of Experience Salary Range: $21.47-$33.55
Schedule: M-F. Hybrid
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
The Department of Cardiology at Boston Children’s Hospital is committed to providing state-of-the-art care to patients and their families with congenital and acquired pediatric heart disease.
Candidates will be evaluated and placed at Level 1, Level 2 or 3 Level based on experience, competencies, and alignment with career ladder criteria.
Level 1— PER I
Experience: Entry Level Role – Experience Not Required Salary Range: $19./hr- $27.64/hr
Typical Responsibilities:
- Provide administrative support to cardiologists and program operations, including scheduling, registration, call management, meeting coordination, and daily workflow support.
- Deliver compassionate customer service to patients and families while supporting intake, documentation, insurance verification, and record preparation.
- Utilize hospital systems (e.g., Epic, Microsoft Office) to maintain accurate patient information, process requests, and support clinic operations.
- Collaborate with team members and participate in workflow and quality improvement activities with guidance.
Level 2— Sr PER
Experience: 1+ Years of Experience Salary Range: $19.83/hr-$29.49/hr
Typical Responsibilities:
- Provide comprehensive administrative and operational support to cardiologists and program activities, independently managing scheduling, intake, call triage, and care coordination tasks.
- Deliver high-quality service to patients and families, resolve routine concerns, and support complex scheduling, documentation, insurance, and referral processes.
- Utilize hospital systems proficiently to manage clinical information, process requests, and ensure accurate and efficient workflow execution.
- Collaborate with interdisciplinary teams and actively contribute to workflow enhancements and quality improvement initiatives.
Level 3— Lead PER
Experience: 2+ Years of Experience Salary Range: $21.47-$33.55
- Provide advanced administrative and operational support to cardiologists and program functions, serving as a resource for scheduling, patient coordination, and workflow management.
- Ensure exceptional patient and family experience by addressing complex inquiries, supporting escalations, and facilitating efficient care coordination.
- Demonstrate expert use of hospital systems to oversee documentation accuracy, process optimization, and operational consistency.
- Partner with clinical and administrative teams to support program initiatives, workflow improvements, and team effectiveness.
Schedule: M-F. Hybrid
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
Numbers & Facts
| Location | Boston, MA |
| Salary | $19.83–$29.49 Per Hour |
Skills
- Administrative Skillsunmatched
- Cardiologyunmatched
- Clinical Informationunmatched
- Clinical Supportunmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Diseaseunmatched
- Documentationunmatched
- Epic Systemsunmatched
- Hospitalunmatched
- Hospital Systemsunmatched
- Insurance Documentationunmatched
- Medical Office Administrationunmatched
- Medical Recordsunmatched
- Microsoft Officeunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Patient Administrationunmatched
- Patient Careunmatched
- Pediatricsunmatched
- Plan Meetingsunmatched
- Process Improvementunmatched
- Quality Assuranceunmatched
- Quality Managementunmatched
- Schedule Developmentunmatched
- Support Documentationunmatched
- Systems Administration/Managementunmatched
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