334 Results for

Patient Relations Jobs in the United States

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Jobs

Greenwich, CT

The incumbent must be knowledgeable in and comply with regulatory provisions concerning patient rights, as casework is under scrutiny by regulatory agencies, including the Centers for Medicare and Medicaid Services (CMS), the State of Connecticut Department of Public Health, and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Represents administration, as delegated by the Board of Trustees, and responds to, researches, and resolves the complaints and grievances of patients following the guidelines for Conditions of Participation set forth by CMS.

30+ days ago

Cincinnati, OH

Under the guidance of the UC Health (UCH) Leadership as designated in the organizational structure the supervisor is responsible for the day-to-day supervision and operation of the UC Medical Center Patient Relations department with regards to scheduling, PTO requests, corrective action, facilitating competency assessment through appropriate evaluation tools, interviewing potential candidates, yearly performance reviews, coaching of front-line staff. Communication: Ensures proper communication of Patient Relations department issues and escalations in appropriate UC Health forums, supports open lines of communication between management, front line staff and interdepartmental communication.

30+ days ago

Waukegan, IL

$21.10–$44.99 / hour

p>Role Description:

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.

Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare.

5 days ago

Houston, TX

$21.10–$44.99 / hour

Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention. Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare.

23 days ago

Independence, MO

$21.10–$40.90 / hour

30+ days ago

Joliet, IL

$21.10–$44.99 / hour

p>Role Description:

Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare.

23 days ago

Longview, TX

$21.10–$36.78 / hour

p>Role Description:

Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare.

30+ days ago

Richmond, VA

$21.10–$40.90 / hour

p>Role Description:

Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare.

30+ days ago

Jamaica, NY

$21.10–$49.08 / hour

p>Responsibilities: • Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan • Serve as internal resource in the clinic on insurance questions for providers and staff • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient) • Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage • Manage the welcome visit and orientation process for new Oak Street Health patients • Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs • Support the clinic management team on operational activities as needed, including scheduling and billing • Provide exceptional customer service • Foster patient engagement through the design and execution of events, including center tours Other duties as assigned. • US work authorization Strongly Preferred Qualifications: • Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics • Preferred Qualifications: • Experience with helping patients or customers understand their insurance coverage • A passion for working with others to create an unmatched patient experience • A problem-solving orientation and a flexible and positive attitude • Sales background preferred • Experience with and a supportive attitude toward our patient population of older adults • CRM experience a plus Bachelor degree preferred, or equivalent experience Experience helping patients navigate the health care system, especially related to Medicare and Managed Care.

30+ days ago

Independence, MO

$21.10–$40.90 / hour

p>Role Description:

Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare.

11 days ago

Dallas, TX

Teaches, mentors and develops staff on proper documentation, patient and visitor assistance, handling of concerns and complaints, timely follow-up and communication that includes but not limited to: patient demographic data, synopsis of concern, actions taken to resolve, and outcome along with input into database. Demonstrates to Patient Relations staff methods and approaches in serving as a liaison between the patients, their families, and the organizations departments, leadership and physicians for thorough and timely resolution of issues, concerns, and complaints.

30 days ago

Exeter, NH

Why Join Us Magnet-recognized hospital known for nursing excellence and quality care Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment Career growth and leadership development opportunities across Beth Israel Lahey Health Free onsite parking Strong sense of community and teamwork where your contributions are recognized State-of-the-art facilities and advanced technology to support exceptional care Located in scenic Exeter, New Hampshirejust minutes from the Seacoast, with easy access to Boston and Portland The Risk Management and Patient Relations Specialist is a clinically grounded professional responsible for managing review, investigation, coding, tracking and reporting of safety events, incidents and patient relations matters (complaints, grievances, service recovery). 5.Collaborate with General Counsel, Claims, clinical leaders and the Director of Risk Management and PatientRelations to assess liability exposure, determine corrective/preventive actions, support disclosure and managecommunication plans with patients and families during investigations.

12 days ago

Cambria Heights, NY

$21.10–$49.08 / year

Responsibilities:Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their planServe as internal resource in the clinic on insurance questions for providers and staffAssist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage Manage the welcome visit and orientation process for new Oak Street Health patientsEducate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugsSupport the clinic management team on operational activities as needed, including scheduling and billingProvide exceptional customer serviceFoster patient engagement through the design and execution of events, including center toursOther duties as assignedThis role reports to the Sr Patient Relations Manager (or Practice Manager in some circumstances) and has significant opportunities for advancement. US work authorizationSomeone who embodies being \u201cOaky\u201dStrongly Preferred Qualifications:Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center\u2019s demographics Preferred Qualifications:Experience with helping patients or customers understand their insurance coverageA passion for working with others to create an unmatched patient experiencesA problem-solving orientation and a flexible and positive attitudeSales background preferredExperience with and a supportive attitude toward our patient population of older adultsCRM experience a plusBachelor degree preferred, or equivalent experienceExperience helping patients navigate the health care system, especially related to Medicare and Managed CareWhat does being \u201cOaky\u201d look like?

30+ days ago

Methuen, MA

li>Provides oversight of files related to patient complaints and compliments and assures compliance with policy and procedures that includes documentation of patient, family, and visitor concerns, complaints, and grievances such as patient demographics, area or unit of the hospital involved, synopsis of the incident or concern, actions taken to resolve, and outcome, and enters into complaint database. Regulatory and accreditation agencies include but are not limited to The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), Conditions of Participation (COPs), Massachusetts Department of Public Health (DPH), and Massachusetts Board of Registration in Medicine (BORM) requirements for annual and semi-annual reporting.

30+ days ago

Includes managing the Patient Relations Department in a manner that provides an effective and accessible avenue whereby patients may express complaints or grievances concerning their patient experience.

Responsible for managing all aspects of the Patient Relations Department, including direct supervision of the Patient Relations Representative and ongoing development of the scope of service for Patient Relations Volunteers.

8 days ago

Mansfield, TX

Participates in external surveys or visits related as needed for complaint investigation Duty 2: Performs and coordinates timely response and follow-up on patient complaints and grievances that meet the CMS, TxDSHS regulations and other external regulation guidelines for verbal or written follow-up.

With advanced technology, patient-centered design, and a new ninth operating room added in 2025, Methodist Mansfield delivers high-quality, innovative care across services including Level III Trauma, NICU, and Maternal Care.

30+ days ago

Methuen, MA

Provides oversight of files related to patient complaints and compliments and assures compliance with policy and procedures that includes documentation of patient, family, and visitor concerns, complaints and grievances: such as patient demographics, area or unit of the hospital involved, synopsis of the incident or concern, actions taken to resolve, and outcome and enters into complaint database. Regulatory and accreditation agencies include but are not limited to: The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS) Conditions of Participation (COPs), Massachusetts Department of Public Health (DPH), and Massachusetts Board of Registration in Medicine (BORM) requirements for annual and semi-annual reporting.

30+ days ago

Lexington, KY

$16.20–$24.82 / hour

p>Job Title Patient Relations Assistant/UKHC Requisition Number RE54867 Working Title Patient Relations Assistant - UKHC Turfland Family & Community Medicine Clinic Department Name M6500: AMB - Family & Community Medicine Work Location Lexington, KY Grade Level 06 Salary Range $16.20-24.82/hour

The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone.

8 days ago

Stamford, CT

Through purposeful rounding, the Patient Relations Partner will proactively address patient concerns raised by patients and family, documenting details, investigating potential risks, escalating as needed and determining the most appropriate and patient-centered resolutions. Works collaboratively with Nurse Managers, Clinical Directors, and other departmental leaders to identify patient experience opportunities and quality improvement initiatives to enhance the overall patient experience.

22 days ago

Oklahoma City, Oklahoma

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Communicates effectively with leadership to support the identification of areas requiring additional focus by monitoring active trends based on locations, volume, types of concerns communicated, and effectiveness of responses to complaints input into the software.

Conducts reviews of concerns and determines if additional escalations are required from the complaint including but not limited to the Department of Patient Safety and Regulatory, Ethics and Compliance referral, Human Resources referrals, and service line executive leadership referrals.

4 days ago

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Category: Professional

City: Jackson

State: Tennessee

Shift: 10 - Day (United States of America)

Job Description Summary:.

5 days ago

Boston, MA

$73,112–$176,632 / year

p>Job Summary: Coordinates all aspects of patients' concerns and issues by acting as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

23 days ago

Boise, ID

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Assists the manager with creating and providing opportunities for staff to acquire and maintain knowledge through informal training and development programs to enhance staff skills in handling patient and family concerns. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

3 days ago

Tyler, TX

For more information, visit www.eyecare-partners.com.

19 days ago

Omaha, Nebraska

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Shift:. This role requires thorough documentation, effective conflict management, and strategic collaboration with senior leadership, medical staff, legal, privacy, and other organizational stakeholders.

30+ days ago

Hartford, CT

Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and seeks out opportunities to educate customers on internal procedures, expectations and resources. Job Summary: This is a front-line, first impression position requiring a person who is customer-service oriented with a professional and positive attitude and image; while promoting a positive customer / patient experience.

30+ days ago

Smithtown, New York

$21.25–$21.75

div>Position Summary: Under the direction of the Director, Patient Relations Center, the Patient Relations Associate (PRA) provides friendly, accurate, and efficient telephone customer service, and schedules appointments on PPHP’s Clinical Information System (CIS). When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity.

30+ days ago

Lexington, KY

Remote

For more information, visit www.eyecare-partners.com.

Serve as a key resource via email, phone calls, chat for providing operational support to the Patient Relations team members and act as an excellent role model and customer service resource.

2 days ago

Fort Worth, Texas

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The Patient Relations Specialist is responsible for assuring compliance with the regulatory requirements involving patient rights, complaints, and grievances, established by external auditing agencies, including The Joint Commission (TJC), the Centers for Medicare and Medicaid Service (CMS), The Texas Department of Health (TDH), and state and federal law.

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations.

10 days ago

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Primary Purpose

Serve as an institutional ambassador charged with the solicitation, reception, management, and timely resolution of visitor and patient feedback, to include complaints, grievances, compliments and suggestions.

Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure.

30+ days ago

Dublin, OH

$34,000–$40,000

p>Mountain State Oral & Facial Surgery, part of a leading network including Greater Charlotte Oral & Facial Surgery, Greater Ohio Oral & Facial Surgery, and The Facial Centers, all supported by P3 Partners, is seeking a dedicated Patient Relations Specialist to join our rapidly expanding team. With decades of combined experience and a commitment to clinical excellence, our board-certified surgeons and expert teams deliver comprehensive services such as dental implants, wisdom teeth removal, corrective jaw surgery, and innovative facial aesthetic procedures.

30+ days ago

Fort Myers, FL

a href="https://gastrohealth.com/locations/fort-myers---coca-sabal" id="_anchor_1" rel="nofollow">Click here to learn more about the location.

Interested in learning more?

8 days ago

Tyler, TX

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The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.

19 days ago

Cumming, GA

Provides direct intervention with staff, patient, family conflict, acts as internal and external resource for referrals to meet customers needs. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond.

30+ days ago

Norfolk, NE

This role is responsible for receiving, investigating, coordinating, and documenting concerns related to patient care, patient rights, and service experiences, ensuring concerns are addressed in a compassionate, fair, and regulatory‑compliant manner.

The Patient Relations Representative works collaboratively with clinical, administrative, and leadership teams to resolve issues, restore trust, improve patient satisfaction, and identify opportunities for systemic improvement.

30+ days ago

Lexington, KY

Remote

li>Serve as a key resource via email, phone calls, chat for providing operational support to the Patient Relations team members and act as an excellent role model and customer service resource. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

3 days ago

Lexington, KY

$15.30–$24.50 / hour

p>Job Title Patient Relations Assistant Requisition Number RE54291 Working Title Department Name 7H090:CENTER ON DRUG & ALCOHOL RESEA Work Location Lexington, KY Grade Level 40 Salary Range $15.30-24.50/hour

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

11 days ago

Kissimmee, FL

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Interested in learning more?

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country.

30 days ago

Tyler, TX

p>The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.

30+ days ago

PORTLAND, Oregon

$38.55–$47.93 / hour

p style="margin:0px">To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you. Responsibilities:

The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances.

22 days ago

Lexington, KY

p>Job Title Patient Relations Assistant/OnCall--Chandler Emergency Department Requisition Number DU14576 Department Name H3020:Admitting and Registration Services Work Location Lexington, KY Salary Range 16.20 Type of Position Staff Position Time Status On Call Required Education. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

30+ days ago

Rochester, NY

$63,815–$95,723 / year

p>Responsibilities:

Provides professional attention to the relations between patients/patient families and hospital staff, counseling both in order to ensure the former of timely and appropriate response to their concerns, and to benefit the latter through a sensitive interpretation of patient/family needs and feelings.

In situations where issues escalate past the point of origin, assists both patients/families and staff to identify primary concerns, deals with anger and helps them arrive at a mutual resolution that is just and clinically appropriate.

30+ days ago

Lawrenceville, Georgia

Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.

30+ days ago

Duluth, GA

30+ days ago

Joplin, MO

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

21 days ago

Tampa, FL

p>Under minimal supervision by the Director, Patient Relations/Guest Services, provides advanced administrative support to the department by being primary intake for all complaints/grievances expressed by patients/families. Assists patient and family problem resolution by practicing superior active listening skills to ascertain core issues of dissatisfaction and assigning cases to the appropriate Patient Relations team members.

8 days ago

Portland, OR

$38.55–$47.93 / hour

The Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy, efficiency, and regulatory compliance. The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances.

21 days ago

We are seeking a reliable, positive, and detailed-oriented Front Desk Patient Relations Coordinator who is organized, professional, self-driven, and patient-focused.

Premier Dental is a patient-centered, multi-doctor, specialty practice known for delivering excellent care in a friendly, welcoming environment.

30+ days ago

Omaha, NE

This role requires thorough documentation, effective conflict management, and strategic collaboration with senior leadership, medical staff, legal, privacy, and other organizational stakeholders. The Senior Analyst provides expert support and guidance, serving as a liaison between patients, families, and clinical staff, and actively participates in improving patient relations practices.

29 days ago

Salt Lake City, UT

$22.71–$32.26 / hour

p>The ambulatory group in the Department consists of 12 pediatric subspecialty divisions and service lines that practice primarily at Primary Children's Outpatient Specialty Center, Primary Children's Riverton, Primary Children's Layton, Primary Children's Lehi (Miller Campus), 6th South Clinic, and various satellite clinics.

Open Date 04/27/2026 Requisition Number PRN44866B Job Title PS Patient Relations Coordinator Working Title PS Patient Relations Coordinator Career Progression Track UGR Track Level FLSA Code Nonexempt Patient Sensitive Job Code?

30+ days ago

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Patient Relations Jobs in the United States

Patient Relations Specialist Yale New Haven Health

Patient Relations Supervisor, Full Time, First Shift UC Health

Patient Relations Analyst CVS Health Corp

Patient Relations Manager - Bilingual Spanish Preferred CVS Health Corp

Float Patient Relations Manager CVS Health Corp

Patient Relations Analyst - Bilingual Spanish Required CVS Health Corp

Analyst,Patient Relations Float CVS Health Corp

Analyst,Patient Relations CVS Health Corp

Patients Relations Analyst Float CVS Health Corp

Patient Relations Manager CVS Health Corp

Supervisor Patient Relations Baylor Scott & White Health

Risk Management and Patient Relations Specialist Exeter Hospital

Analyst,Patient Relations (Bilingual/Creole) CVS Health Corp

Patient Relations Specialist, 40 hours Lawrence General Hospital

Patient Relations Manager West Tennessee Healthcare System LLC

Patient Relations Coordinator - Quality Methodist Health System

Patient Relations Specialist, 40 hours Merrimack Health

Patient Relations Assistant/UKHC University of Kentucky

Sr. Patient Relations Partner Stamford Health

University of Oklahoma Medica Center Greivances/Patient Relations Specialist 2 OU Health

Patient Relations Manager West Tennessee Healthcare Volunteer Hospital

Patient Relations RN Lahey Hospital and Medical Center

Patient Relations Coordinator Trinity Health

Patient Relations Specialist Eye Care Partners Career Opportunities

Sr. Patient Relations Analyst The Nebraska Medical Center

Administrative Associate - Patient Relations Hartford HealthCare Corp

Patient Relations Associate - Bilingual Planned Parenthood

Patient Relations Lead - Must live in Lexington area, full benefits, no weekends, 401k! Eye Care Partners Career Opportunities

Patient Relations Specialist Cook Children's Health Care System

Patient Relations Advisor Parkland Health

Patient Relations Specialist Mountain State Oral & Facial Surgery

Patient Relations Representative Gastro Health

Patient Relations Specialist EyeCare Associates of East Texas

Patient Relations Representative, Forsyth Northside Hospital Inc

Quality-Patient Relations Representative Faith Regional Health Services

Patient Relations Lead - Must live in Lexington area, full benefits, no weekends, 401k! EyeCare Partners LLC

Patient Relations Assistant University of Kentucky

Patient Relations Representative Lead Gastro Health

Patient Relations Specialist EyeCare Partners LLC

Patient Relations Liaison Legacy Health

Patient Relations Assistant/OnCall--Chandler Emergency Department University of Kentucky

Patient Relations Spec II University of Rochester

Patient Relations Representative, Gwinnett Northside Hospital Inc.

Patient Relations Representative, Duluth Northside Hospital Inc

Patient Relations Specialist Mercy

Patient Relations Specialist Tampa General Hospital

Patient Relations Liaison Legacy Health System

Front Desk Patient Relations Coordinator Bright Direction Dental

Sr. Patient Relations Analyst Nebraska Medicine

PS Patient Relations Coordinator University of Utah

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