Background in the trucking industry requiredHours and Schedule:- Contract Position, 5 days per week, from 8:00-5:00
Professional Qualities:- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Dependable, organized, and detail-oriented.
- Ability to motivate and support others.
- Able to work effectively in a fast-paced, moderately stressful environment.
- Ability to multitask, prioritize responsibilities, and manage time efficiently.
- Self-motivated and capable of working independently with minimal supervision.
- Professional and solutions-oriented approach to resolving questions, concerns, and problems.
Responsibilities and Duties:- Establish revenue expectations and provide ongoing support to BCOs (Business Capacity Owners) and Operators.
- Communicate regularly with new and existing BCOs and Operators to address questions, concerns, and operational needs.
- Conduct follow-up after orientation to assess needs and provide additional support.
- Work directly with BCO Advisors to manage and provide initial contact information.
- Maintain and update contractor, tractor, and operator files in the iSeries 400 system as needed.
- Facilitate communication among new BCOs, Operators, their advisors, CABS, and domicile agents.
- Educate BCOs and Operators on available Landstar tools, including Business Planners, Landstar.com, Load Alerts, IVR cards, Profit & Loss reports, Load Trackers, and Budget Worksheets.
- Coordinate with orientation coordinators and recommend improvements to the orientation and CABS programs.
- Provide backup support for Orientation and CABS Coordinators, including classroom instruction.
- Answer incoming calls from BCOs and Operators.
- Conduct Hours of Service reviews with BCOs as needed.
- Facilitate problem-solving between agents and BCOs.
- Participate in safety meetings and support the driver simulator program.
- Assist with special projects and other duties as assigned.
- Follow company policies, practices, procedures, and applicable job standards.
REQUIRED SKILLS- Excellent customer service skills.
- Proficiency in data entry, iSeries 400, and Microsoft Office applications.
- Working knowledge of Word, Excel, and PowerPoint.
- Excellent verbal and written communication skills.
- Ability to work in a complex, fast-paced, and moderately stressful environment.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize assignments, and manage time effectively.
- Ability to perform quality work with minimal supervision.
- Ability to motivate others and provide effective guidance and support.
- Prior experience in the trucking industry and/or with Landstar is preferred.
PHYSICAL DEMANDS- This position may require the use of standard office equipment, including computers, laptops, telephones, photocopiers, and other office tools.
- Some travel and on-site work may be required.
- The position may require occasional participation in safety meetings outside of normal business hours.
- The physical requirements described are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform the essential functions.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, or physical disability that does not prevent the applicant from performing the essential duties of the position.