Administrative Assistant 2

Administrative Assistant 2

Applications will be accepted through 11:59 PM MST on the posting end date.

Idaho Public Television (PTV) has an exciting and very rare opportunity for a PTV Administrative Assistant 2

About the Agency:

Idaho Public Television is a PBS member station and Idaho's only statewide educational broadcast network. We are a state agency under the Idaho State Board of Education. Our nonprofit arm, The Friends of Idaho Public Television, Inc., provides private support for our content and educational content efforts and allows us to produce award-winning long form documentaries, quality public affairs journalism, podcasts, and educational events. We harness the power of public media to encourage lifelong learning, connect our communities, and enrich the lives of all Idahoans. We Tell Idaho's Stories.

Position Summary

The Administrative Assistant 2 Donor Services Assistant) serves as the primary public contact for Idaho Public Television by providing reception, viewer assistance, donor support, and administrative services. This position supports donor relations, gift processing activities, development operations, and selected corporate support functions while ensuring viewers, donors, visitors, and business partners receive responsive and professional service. The incumbent exercises independent judgment in resolving routine inquiries, maintaining donor information, processing administrative transactions, and coordinating communications with agency staff.

Essential Functions

1. Donor & Viewer Services (45%)

• Answer, screen, and route incoming telephone calls.
• Resolve routine viewer, donor, PBS Passport, Channels, and programming inquiries.
• Return routine calls during high-volume fundraising campaigns.
• Provide backup coverage for donor services operations.
• Research and resolve routine account and service issues.
• Escalate complex or sensitive inquiries to appropriate staff.
• Distribute website contact forms and correspondence to appropriate employees.
• Provide courteous and professional customer service to donors, viewers, visitors, and members of the public.

2. Gift Processing & Donor Data Management (35%)

• Enter donations and other constituent information into the donor management system.
• Process mailed checks and cash during fundraising campaigns and high-volume periods.
• Review gifts for accurate donor attribution, coding, and designation.
• Update donor contact, account, and payment information.
• Prepare donation batches, reports, and supporting documentation.
• Verify donor records and assist with maintaining data integrity.

3. Acknowledgments, Mailings & Development Administration (10%)

• Prepare donor acknowledgment letters and thank-you card mailings.
• Prepare pledge reminders and additional fundraising correspondence.
• Assist with annual donor tax-summary mailings.
• Maintain development office mailing and postage supplies.
• Distribute Channels guides and related donor communications.

4. Corporate Support Administration (5%)

• Assist with preparation of monthly sponsorship invoices and affidavits.
• Assist in gathering information for FCC reporting requirements.
• Provide routine administrative support to Corporate Support staff.

5. Operational & Facility Support (5%)

• Welcome visitors and provide reception services.
• Receive deliveries and distribute incoming mail.
• Monitor, report, and track facility outages through Asana.
• Complete routine errands such as department deposit deliveries.
• Provide general administrative support as needed.
• Maintain visitor-facing operations and ensure professional front-office services.

Minimum Qualifications

Good knowledge of office support functions including word processing, filing, composing a variety of business documents and reception.

Typically gained by at least one year of work experience performing complex secretarial, office administration, & public relations assignments such as coordinating administrative office functions, special projects, & highly sensitive, confidential, and/or political issues; applying extensive knowledge of departmental programs & objectives; independently researching, compiling, & organizing materials for manager's use in problem resolution. Preparing reports, handling complaints or resolving problems; composing correspondence for executive/manager on own initiative using word processing.

Good knowledge of researching, compiling, and summarizing data for reports.

Typically requires at least one year of work experience that required that I independently research, compile, develop and summarize material/data for reports on a frequent basis.

Experience interpreting, applying and explaining complex information such as regulations, policies or services.

Typically gained by at least one year of work experience interpreting and explaining complex information such as policies, procedures, regulations, or laws. This experience included explaining discrepancies or having to explain to others how the information applied to their specific situations. Decision making was controlled by established guidelines, and my work was reviewed regularly by a supervisor.

Experience independently solving problems/performing liaison activities in a work setting.

Typically gained by at least one year of work experience in a setting that requires problem solving and conflict resolution with dissatisfied individuals. This experience also required that I be involved in the decision-making process concerning solutions for these dissatisfied individuals.

Experience coordinating activities requiring complex arrangements.

Typically gained by at least one year of work experience coordinating complex arrangements for at least one major activity which included two or more responsibilities such as: travel, registration, coordinating volunteers, planning food for events.

Preferred Qualifications:

Experience with:

• Donor, fundraising, customer relationship management (CRM), or membership database systems.
• Gift processing, donation entry, financial record keeping, or account maintenance activities.
• Providing customer service to the public by phone, email, and in person.
• Resolving routine technology or account access issues for customers or clients.
• Preparing bulk mailings, acknowledgments, pledge reminders, or donor communications.
• Microsoft Office applications, including Outlook, Word, Excel, Teams, and SharePoint.
• Working in a donor-supported, membership-based, nonprofit, public media, or public service environment.
• Managing multiple priorities while maintaining a high level of customer service and attention to detail.

How to Apply:

After careful review of this announcement and filling out the associated application, please attach and submit a resume and cover letter relevant to this position.

Benefits:

• Excellent medical, dental, and vision health plans
• One of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit
• Life Insurance
• Short and long-term disability insurance
• Paid sick and vacation leave accrual upon hire
• Parental leave
• 11 paid holidays annually
• A healthy work-life balance
• Career growth and professional development opportunities
• Tuition Reduction and College Credit Benefits available as we are an agency operating under the State Board of Education

For additional information related to benefits and/or State programs visit:

https://dhr.idaho.gov/StateEmployees/Benefits.html

EEO/ADA/Veteran

The State of Idaho is committed to providing equal employment opportunities and prohibit discriminations against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

Agency Contact:

Thank you for your interest in employment with Idaho Public Television! If you have questions about this position, please contact us at lindsay.ng@dhr.idaho.gov