Administrative Assistant, Adolescent Day Treatment

Be the First Friendly Face Our Clients See!

Are you someone who enjoys helping others, staying organized, and creating a welcoming environment? We're seeking an Administrative Assistant who will serve as the front desk coordinator for our Adolescent Day Treatment program while providing operational support across the agency.

In this role, you'll by the first point of contact for youth, families, and community partners during what can be a stressful time. Your kindness, professionalism, and attention to detail will help create a positive experience while keeping our programs running smoothly behind the scenes.

If you are looking for a role that makes a meaningful difference every day, we'd love to meet you.

Reports to: Director, Revenue Operations

FLSA Status: Non-exempt

Location: Hopkins

What You'll Do

As part of our Operations Support team, you will:

• Welcome clients, families, visitors, and community partners with professionalism and compassion.
• Serve as the primary front desk support for our Adolescent Day Treatment program (Monday through Friday, 7:30AM-4:00PM).
• Answer phones, direct calls, and assist clients and their families in person with questions and scheduling needs.
• Support client intake and enrollment processes while ensuring a smooth and positive experience.
• Maintain accurate records, databases, and spreadsheets to track enrollment, applications, and program outcomes.
• Assist the billing department by gathering required documentation for various program areas.
• Maintain client records in compliance with agency policies, confidentiality standards, and regulatory requirements.
• Provide administrative support to multiple programs and team members as needed.
• Assist with Electronic Health Record (EHR) system trainings and support for Day Treatment team members.
• Perform other duties that support our mission and team.

What We're Looking For

Minimum Qualifications

• High school diploma or equivalent.
• Two years of administrative or customer service experience, including responsibilities such as answering phones, greeting visitors, scheduling, filing, and managing email.
• Ability to sit for extended periods and occasionally bend or lift up to 50 pounds.

Preferred Qualifications

• Experience working in behavioral health, healthcare, education, or another human services setting.
• Experience using an Electronic Health Record (EHR) system.

Skills That Will Help You Succeed

• Friendly, welcoming, and committed to exceptional customer service.
• Organized and able to manage multiple priorities with accuracy.
• Calm, compassionate, and professional during busy or stressful situations.
• Comfortable working independently while also being a collaborative team member.
• Skilled at maintaining confidentiality and handling sensitive information.
• Strong communicator with excellent written and verbal skills.
• Detail-oriented with strong problem-solving and critical thinking abilities.
• Proficient with Microsoft Word, Excel, and Outlook.
• Flexible and adaptable.
• Able to build trust and positive relationships with youth, families, coworkers, and community partners.
• Willing to travel between Youable locations as needed.

Working Conditions

• Primarily based on a school/day treatment environment.
• Regular interaction with adolescents, families, team members, and community partners from diverse backgrounds.
• Hybrid role possible after training is completed.
• Requires the ability to remain professional and composed when responding to crisis situations.

Benefits

We offer a comprehensive benefits package designed to support both professional growth and personal well-being, including:

• Clinical supervision (group supervision provided internally; stipend for external individual supervision)
• Health insurance (individual and family plans)
• Health Savings Account with employer contributions
• Generous paid time off for work-life balance
• Term life insurance
• Short- and long-term disability coverage
• Retirement plan with employer matching
• Flexible spending accounts
• Employee Assistance Program
• Continuing education, training, and professional development support, including scholarship opportunities

About Youable Emotional Health

Youable is a nonprofit organization serving thousands of individuals and families across the Twin Cities each year. Our mission is to empower people of all ages to live emotionally healthy lives by building on their strengths and supporting meaningful change. We are committed to equity, inclusion, and culturally responsive care. We welcome professionals from diverse backgrounds and perspectives who share our commitment to improving access to mental health services in our community. We do not discriminate on the basis of race, color, religion, creed, national origin, sex, age, disability, marital status, sexual orientation, place of residence, political affiliation, veteran status, public assistance status, or any other protected class. Reasonable accommodations are available upon request.

If you are motivated to bring healing, hope, and culturally responsive care to your community, we would welcome the opportunity to connect with you.