Now Hiring: Administrative Assistant Affordable Living Community
Location: Ann Arbor, Michigan
Wage: $16.50 per hour
Schedule: 30 hours per week
We’re looking for a full-time Administrative Assistant to support our Property Manager at our Affordable Living community. In this role, you’ll be the first point of contact at the front desk, helping create a welcoming and professional environment for residents and visitors.
Why Samaritas?
Samaritas is a Michigan-based, faith-driven human services organization committed to empowering individuals and transforming communities. Our work is rooted in compassion, service, and meaningful impact.
Join us and be the rock. #BeTheRock
Key Responsibilities
- Answer phones and manage front desk operations
- Provide excellent customer service to residents and guests
- Handle general office and administrative tasks
- Prepare resident correspondence, monthly newsletters, and calendars
- Assist with leasing activities, including:
- Responding to inquiries
- Conducting apartment tours
- Ensuring applications and paperwork are complete and accurate
- Effectively multitask in a fast-paced environment
Qualifications
- Strong organizational and multitasking skills
- Friendly, outgoing, and people-focused
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong communication and customer service skills
- Tax Credit and/or HUD experience is a plus (training provided if needed)
Duties and Responsibilities
- Perform a range of office and customer service functions in accordance with the Affordable Living property, the Affordable Living division and contractual requirements.
- Perform receptionist and clerical duties including but not limited to answering phones, sorting mail, faxing, scanning documents in computer, preparing resident correspondence, maintaining/inventorying supplies and making bank deposits.
- Assist with leasing functions including respond to inquiries, provide information, conduct apartment tours, assuring forms/applications are complete and accurate. Assist Property Manager with applicant background checks and welcoming residents to the community.
- Process HUD forms and rental payments utilizing program software; maintain appropriate records/files for resident leases and rent payments.
- Assist Manager in resolving resident concerns and complaints; maintain appropriate documentation and assure follow-up with resident.
- Maintain filing and organization relevant to office functions.
- Assist Manager in performing apartment inspections and move-ins.
- Manage calendars, schedule and coordinate meetings and appointments as necessary.
- Scan invoices and enter data into the voucher system for payment.
- Manage the property in the absence of the Property Manager for short periods of time.
Education, Training, and Licensure/Certification
- High school diploma or equivalent required; additional business courses preferred.
- Associates degree in business administration preferred.
Experience
- Minimum two years' experience in office administration, including record keeping, and bookkeeping.
- Prior experience in affordable housing practices is preferred.
Knowledge Skills and Abilities
- Ability to apply principles of common sense.
- Ability to read, speak and write the English language with proper use of grammar, diction and style.
- Excellent customer service skills with the ability to communicate courteously, professionally, effectively and tactfully.
- Ability to operate office equipment (copier, scanner, fax & phone system and computer). Strong working knowledge of Microsoft Office Word, PowerPoint, Outlook; basic working knowledge of Excel.
- Ability and willingness to work with families, elderly and/or those who are disabled.
- Basic math skills in addition, subtraction, multiplication, division and percentages.
- Strong organizational skills.
- Ability to maintain confidentiality with personnel and resident information.
- Ability to attain basic knowledge of HUD Multi-family handbook and Section 8 housing within one year of employment.
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