JOB TITLE: Administrative Assistant
ABOUT US
Since 2014, we have been bringing our customers an unparalleled, personalized shopping
experience in the best in fine jewelry at unbeatable prices. We broadcast live shows to a
nationwide audience over satellite and cable TV and social media six days a week.
ABOUT THE ROLE
This is an entry level, full-time position and is 100% onsite. This is a generalist role that is
responsible for many tasks across different departments, and as a result, requires excellent
teamwork, communication, organizational, and time management skills. Responsibilities include
taking customer service calls, processing returns, shipping customer orders, data entry, and
from 7-10 PM, you will join our sales team. This role is a great opportunity to learn about the
operations of TVON and the jewelry industry at large and springboard into more advanced roles
at TVON.
RESPONSIBILITIES
You will work alongside your fellow co-workers to accomplish the following tasks:
SALES & CUSTOMER SERVICE
- Assist customers through the order process over the phone by ensuring accurate order
details (e.g. product color, size, and shipping address) and answering questions about
merchandise and company policies
- Address customer questions, concerns, and requests over the phone, email, and text
message regarding merchandise, orders, returns, and in transit shipments
SHIPPING AND RETURNS
- Process outbound customer orders including generating shipping labels and packing
shipments
- Maintain accurate record of order fulfillment statuses and package tracking information in
company database
- Process inbound customer returns including unboxing packages and processing
paperwork
DATA ENTRY
- Input and update specifications and pictures of new and existing products in company
database
REQUIREMENTS
- High school diploma or associate’s degree
- Provide own transportation to and from the office
- Excellent verbal and written communication skills
- Professional and respectful demeanor towards co-workers and customers
- Proficient in word processing and spreadsheets (e.g. Google Docs, Google Sheets)
- Ability mulit-task and meet deadlines in a fast paced environment
- Real-time critical thinking and problem solving skills
- Strong attention to detail and organizational skills
- Ability to work weekends and holidays as needed
SCHEDULE
Sunday 10:00 AM - 1:00 PM
Monday 2:00 PM - 10:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 2:00 PM - 10:00 PM
Thursday 2:00 PM - 10:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 1:00 PM
Exact work hours will be discussed during the interview