Administrative Assistant/Customer Service

Position: Full-time, Administrative Assistant
Location: Kaimuki/Diamondhead
Industry: Cemetery/Funeral
Schedule: Monday through Friday from 8:00 AM to 5:00 PM
Pay: $20.00 per hour
Parking: Free, On-site
* Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

As an Administrative Assistant/Customer Service professional you will assist and support local families. This role involves providing compassionate and efficient service, managing administrative tasks, and ensuring smooth operations. If you’re passionate about making a meaningful difference in the community then this opportunity is for you!

Job Duties:

• Customer Support and Inquiries: Handle incoming calls and walk-in clients, providing compassionate and professional assistance with inquiries regarding burial plots, funeral services, and related arrangements.
• Record Keeping and Documentation: Maintain accurate records of all transactions, services provided, and client interactions. Ensure compliance with legal and company documentation requirements.
• Scheduling and Coordination: Schedule appointments for clients to meet with funeral directors, arrange viewings, and coordinate burial or cremation services, ensuring seamless operations.
• Billing and Payments: Process payments for services rendered, manage invoicing, and assist clients with payment plans. Address any billing inquiries or discrepancies promptly.
• Administrative Support: Assist with general office duties such as filing, data entry, inventory management of office supplies, and preparing reports for management. Provide support for funeral directors and other staff as needed.
  
  
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Job Requirements:

• High School Diploma or Equivalent: A basic educational qualification is essential.
• Experience in Customer Service: Prior experience in customer service, preferably in a sensitive or service-oriented industry.
• Strong Communication Skills: Excellent verbal and written communication skills to interact compassionately and professionally with clients.
• Proficiency in Office Software: Competency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with office equipment.
• Organizational Skills: Strong organizational abilities to manage scheduling, record-keeping, and multitasking efficiently.
• Attention to Detail: Keen attention to detail to ensure accuracy in documentation and billing processes.
• Ability to Handle Sensitive Situations: Demonstrated ability to handle emotionally challenging situations with empathy and discretion.
• Basic Accounting Skills: Understanding of basic accounting principles to manage invoicing and payments.
• Team Player: Ability to work collaboratively with funeral directors, staff, and other team members.

Equal Opportunity Employer