Administrative Assistant

Pay Rate: $25 - $27 per hour
Duration: 6 Month Contract
Work Mode: Onsite position
Location: Edison, NJ

Responsibilities:

• Serve as the first point of contact for both internal and external customers, providing a professional and welcoming experience.
• Greet visitors, manage inquiries through reception and phone channels, and assist customers at the service counter while ensuring requests are handled promptly and efficiently.
• Provide excellent day-to-day customer service to agents, clients, and Field Management, in person, over the phone, or via electronic communication.
• Assist with the workflow of new insurance policies as they go through the stages of application, underwriting, policy issue, delivery, and payment.
• Coordinate underwriting requirements for new insurance applications by interacting with agents, clients, outside medical vendors, and underwriters.
• Assist in the training and development of agents in the areas of underwriting and new business (presentations, face to face, virtually).
• Facilitate the onboarding of new agents by processing their contracts and licenses.
• Answer incoming calls and greet guests.
• Support management in a variety of duties such as preparing for meetings, event planning, creating reports, pulling documentation for compliance reviews, etc.

Requirements:

• Experience in a customer service and/or administrative role.
• Excellent written and verbal communication skills.
• Strong computer skills with proficiency in the Microsoft Office Suite.
• Proven ability to multi-task effectively.
• Demonstrated professionalism, reliability, and strong organizational skills.

Preferred Skills:

• Basic Excel skills.