Administrative Assistant (Hybrid) - Mental Health Clinic

Job Summary:. We are seeking a highly organized and compassionate Administrative Assistant to support the daily operations of a small mental health clinic. This hybrid role involves both in-person and virtual responsibilities, including patient coordination, administrative support, and assisting with clinical workflows. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced healthcare environment

Key Responsibilities:

• Greet and check in patients both in-person and virtually
• Answer and manage incoming phone calls, including triaging inquiries
• Schedule, reschedule, and confirm patient appointments
• Coordinate new patient intakes and onboarding processes
• Manage referrals and follow-up with external providers
• Process releases of information (ROI) and medical records requests
• Perform insurance verification and assist with prior authorizations
• Utilize Quest Diagnostics electronic lab systems for ordering, tracking, and managing lab results
• Communicate lab orders and results between providers and patients as needed
• Provide administrative support for PMHNP/clinical intern coordination, including onboarding and training
• Maintain accurate patient records and documentation in the EMR system
• Conduct appointment reminder calls/messages
• Assist in overseeing and supporting daily clinic operations
• Ensure compliance with HIPAA and confidentiality standards

Qualifications:

• Previous administrative experience in a healthcare or mental health setting preferred
• Experience with Quest Diagnostics or electronic lab systems strongly preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Experience with insurance verification and prior authorizations preferred
• Familiarity with EMR systems is a plus
• Ability to work both independently and as part of a team
• Professional, reliable, and detail-oriented

Work Environment:

• Hybrid role requiring both on-site presence and remote work
• Collaborative and supportive clinical team environment