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Administrative Support Jobs in Lexington, KY

Administrative Assistant

BIG Solutions
  • Lexington, Kentucky
    12 days ago

    Job Description

    We are assisting our client with hiring an Administrative Assistant who wants to make a real difference by helping service and grow our book of business. Our client is looking for a helpful, adaptable, and motivated problem solver with strong communication skills who will thrive in a diverse work environment, enjoy handling a variety of tasks, and want to make a positive impact on both co-workers and clients.
     
    Industry experience is a plus, but not required.
     
    Key Responsibilities:
    • Investigate and resolve customer complaints promptly and professionally, ensuring customer satisfaction.
    • Provide accurate quotes for new business policies, tailoring coverage to meet client needs.
    • Make updates and changes to existing customer policies, ensuring accuracy and compliance.
    • Understand and communicate customer concerns effectively to the relevant parties, acting as a liaison between clients and the company.
    • Answer phones, screen calls, and take messages, ensuring smooth communication and follow-up.
    • Follow up with customers regarding service needs, providing exceptional customer service and support.
    • Contribute to overall office operations, helping maintain an organized and efficient work environment.
    Requirements
    • Must obtain Property and Casualty Insurance licensure through the Department of Insurance
    • Strong communication and organizational skills
    • Ability to multitask and adapt in a fast-paced environment
    Job Details
    • Job Type: Full-time
    • Salary: Based on experience
    Benefits
    • Simple retirement matching after the first year
    • Paid time off
    Schedule
    • Monday through Friday
    • 7.5-hour day shift
    Work Location
    • Onsite, one location
    • Lexington, KY 40504 (Must be able to reliably commute or plan to relocate before start date)
     
    Our client is a proud captive insurance agency affiliated with Kentucky Farm Bureau Mutual Insurance Companies. They specialize in providing a comprehensive range of insurance products tailored to meet the diverse needs of our clients. Current offerings include:
    • Property Insurance: Coverage for homes and rental properties, ensuring peace of mind for homeowners and landlords.
    • Auto Insurance: Comprehensive and collision coverage for personal vehicles.
    • Motorcycle Insurance: Customized policies for motorcycle enthusiasts.
    • Renters Insurance: Affordable protection for renters, covering personal belongings and liability.
    • Life Insurance: A variety of life insurance options designed to protect your loved ones and secure your financial future.
    Our client is committed to delivering exceptional customer service, personalized insurance solutions, and a deep understanding of the local community. Our goal is to help you safeguard what matters most.
     
     
     
     

    Numbers & Facts

    LocationLexington, Kentucky
    Websitehttps://experiencebig.com/careers/

    Skills

    • Administrative Skillsunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Insuranceunmatched
    • Life Insuranceunmatched
    • Maintain Complianceunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Problem Solving Skillsunmatched
    • Property and Casualty Insuranceunmatched
    • Resolve Customer Issuesunmatched
    • Telephone Skillsunmatched

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