As a premier private investigation firm, Tressent Group creates customized investigative solutions for law firms, insurance carriers, third party administrators, corporations and individuals. Founded on the idea that information and intelligence are key to success, we were created by industry veterans eager to set new standards in investigative services.
We are currently looking for the right person to assist our executive management in the day-to-day operational needs of our private investigations firm. This role is for a highly aggressive and extremely motivated individual who requires little supervision for daily activities and can maintain momentum and motivation.
Also, we expect the position holder to oversee the overall smooth functioning of the administrative aspects in the organization, along with partaking in client meetings, promotional events and supporting business development efforts as and when required.
Work involves considerable computer skills, language skills, writing capabilities and organization.
Position Responsibilities
- Assist company management in their daily operational activities. This could vary from attending and recording minutes of meetings, making travel arrangements, conducting research and preparing papers for presentation by senior executives in the company
- Answers phones and greets visitors to office (where applicable)
- Assist with operations of staff.
- Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping for administrative expenses incurred
- Format, edit, type reports.
- Provide quality client relations through daily contact via in-person office visits, telephone or email.
- Assists in building and maintaining successful relationships with our current and future clients.
- Strategize with our clients to establish a mutually beneficial partnership.
- Facilitates client development and service programs.
Other Responsibilities
- Other responsibilities, such as marketing, public relations, sales, etc… may be assigned to capable staff members at the discretion and mutual agreement of both the firm and staff member.
Client Communications
- Acquaint yourself with the key personnel in offices of our clients and build a good rapport by regular communication via phone calls, emails and occasional visits.
- Help in client servicing by being point of contact for any client issues. Ensure that concerns raised by clients are adequately addressed and escalated internally as required.
- Prepare responses to correspondence containing routine inquiries from potential customers.
- Work with the sales team in developing proposals, presentations for sales presentations and RFP ( Request for Proposals) to prospective clients.
- Co-ordinate all internal and external requests for marketing material.
- Assist in finding/maintaining relationships with clients.
Public Relations / Advertising
- Support the marketing department in development of promotional material , designing client campaigns and organizing client events , trade shows and conferences.
- Help liaise with media houses and publications staff in ensuring smooth running of advertising campaigns of the company.
Tools and Equipment
- The essential functions of this position require the daily use of a computer, telephone and other general office supplies and equipment.
Administrative
- Other duties as assigned.