Administrative Assistant - Reception/Event Services

WAYNE COUNTY REGIONAL EDUCATIONAL SERVICE AGENCY POSITION DESCRIPTION POSITION TITLE: Administrative Assistant - Reception/Event Services GRADE: 7 SUPERCEDES: Secretary REVISION DATE: 1/30/2026 SUPERVISOR: Executive Director - IT & Operations or Designee GENERAL SUMMARY & PURPOSE: Under the direction of one or more supervisors, the administrative assistant is self-directed and uses independent judgment. They are a part of a professional team bringing specialized skills to support RESA programs. The administrative assistant has frequent contact with other RESA employees and representatives of local school districts, community agencies, organizations, businesses, and industry. The administrative assistant anticipates staff and program needs through an awareness and knowledge of job functions and timetables within the organization. They demonstrate the proficiency of technical skills needed to support program operations and operate a wide variety of applications and software. Managing multiple projects under tight deadlines, possessing above aver- age communication skills, and the ability to handle sensitive information in a confidential manner is essential in this position. Wayne RESA is an agency that exists to support the education of students in Wayne County. For this reason, employees must be cooperative, willing to assist co-workers, flexible, punctual, and able to maintain confidentiality. SPECIFIC DUTIES & RESPONSIBILITIES: Responsible for front desk/receptionist coverage. Performs call routing for all calls received at the front desk. Greets visitors and staff with a pleasant disposition. Responsible for event meeting room support and scheduling. Monitor audio-visual requests for professional development offerings and meetings. Responsible for catering orders, scheduling, and coordination of orders with WRESA staff. Responsible for training support staff on event scheduling and processes. Monitor and handle events-related emails, voice mails, and phone calls as related to WRESA's registration system, Learning Stream. Responsible for SCECH and attendance documentation. Responsible for JIRA Helpdesk ticket support. Responsible for all aspects of event management and support. Responsible for the preparation and distribution of weekly reports for room reservations, catering, and security. Responsible for processing transcript requests and documentation. Maintains regular and predictable in-person attendance.

Performs duties in a consistently pleasant and professional manner with an appropriate personal appearance. Adheres to all Board, departmental, and organizational policies and procedures, including relevant health and safety procedures. Drafts correspondence, formats reports, and summarizes meeting notes as directed. Performs general clerical support services. Participates in ongoing in-service skills development activities and training programs of a technical or professional development nature. Uses technology to search, retrieve, and maintain data to generate reports (e.g., purchase orders, direct payments, timesheets). Coordinates appointments, conferences, meetings, travel arrangements, etc., and is proficient in using the internet and electronic tools to do so. Plans, schedules, coordinates, and/or provides support to meetings or group activities as specified by the Supervisor. Maintains organized and efficient documentation of department activities. Responds to internal and external clients by providing appropriate information as requested. Performs other duties as assigned. QUALIFICATIONS: Education

• High School Diploma or equivalent required.
• Associate Degree or two (2) years of college credit preferred. Experience Two (2) years of minimum secretarial experience required. Skills and Training Required: Excellent communication and interpersonal skills Enhanced customer service skills Ability to de-escalate conflict Detail-oriented Strong organizational skills Ability to multitask Demonstrated experience working with diverse populations Ability to process purchase orders and utilize email and voicemail systems Ability to take notes and minutes at meetings Familiarity with databases, spreadsheets, internet browsers, and presentation software Proficiency in using the Microsoft Windows desktop operating system and Windows-based software Tested Skills Keyboarding skills - 45 wpm Microsoft Word Excel PowerPoint Alpha Filing Numeric Filing Spelling USE OF THIS POSITION DESCRIPTION: This position description is not intended and should not be construed to be an exhaustive list of all the duties, responsibilities, skills, efforts, or special conditions associated with this position. Date Position Created: 7/1/2022