Administrative Assistant

The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant.  CHS provides public health, primary care, and dental services in local health departments throughout the state.  The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned.  Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES:

·        Schedule and manage patient appointments

·        Inform patients of any visit requirements

·        Collect and update client demographic information for registration purposes

·        Review documentation to determine eligibility for federal and state programs

·        Input data into the health department management information systems

·        Interact with multiple computer software systems to input/receive information

·        Process the cash drawer and balance to ensure fiscal responsibility

·        Inform clients of their rights and responsibilities for participation in programs

·        Obtain prior authorization per guidance, before releasing medical information

·        Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable

·        Compile appropriate forms for services requested to ensure efficient clinic flow

·        Scanning and Indexing records into the electronic dental record

·        Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver’s license and Tennessee Bureau of Investigation background check.