Administrative Assistant

EVANGEL UNIVERSITY

JOB DESCRIPTION

Job Title: Administrative Assistant for Online and Graduate Student Services

Job Description

The Administrative Assistant provides administrative, operational, and project support for the Online and Graduate Student Services (OGSS) team. This position supports operational excellence through effective organization, data stewardship, process coordination, and continuous improvement.

Working collaboratively with team members to serve non-traditional learners across the student lifecycle, the Administrative Assistant helps ensure high-quality service, efficient workflows, accurate records, effective student support, and successful execution of departmental initiatives in support of Evangel University's mission.

Essential Responsibilities

• Provide administrative support for the Online and Graduate Student Services team, including scheduling, meeting logistics, event planning, travel arrangements, purchasing and payment requisitions, office support, and calendar management as assigned.
• Manage inbound emails, phone calls, and text messages to ensure prompt follow-up and excellent service.
• Maintain accuracy and security of records and data within institutional systems while complying with FERPA, University policies, and confidentiality requirements.
• Prepare and distribute communications, materials, and resources that support student services and departmental operations.
• Assist with the development and maintenance of standard operating procedures, departmental documentation, and operational records.
• Support the planning and execution of student engagement and enrollment events, OGSS team activities, and special projects.
• Participate in student outreach campaigns to provide registration guidance, information, referral assistance, and administrative support related to enrollment, financial aid, payment, and student services.
• Track assigned projects, service requests, and operational tasks to ensure timely completion and appropriate follow-up.
• Monitor administrative workflows and identify opportunities to improve efficiency, consistency, and service quality.
• Recruit, train, schedule, and supervise student workers as assigned, ensuring successful completion of assigned responsibilities and positive student support experiences.
• Utilize approved technology, automation tools, and AI-enabled productivity solutions to improve efficiency, communication, service delivery, and operational effectiveness.
• Provide general support to the OGSS director and team and perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Two years of administrative support, customer service, office management, or related professional experience.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Demonstrated attention to detail and commitment to accuracy.
• Strong organizational, communication, and time-management skills.

Preferred Qualifications

• Associate or bachelor's degree.
• Experience in higher education, student services, or a service-oriented professional environment.
• Experience working with CRM systems, student information systems, databases, or workflow management platforms.
• Experience supporting projects, events, or operational initiatives.

Knowledge, Skills, and Abilities

• Strong commitment to service excellence and continuous improvement.
• Excellent written and verbal communication skills.
• Ability to organize work, establish priorities, and follow through on responsibilities with minimal supervision.
• Strong analytical and problem-solving skills.
• Ability to maintain accurate records and manage data effectively.
• Ability to adapt to changing priorities, processes, technologies, and institutional needs while maintaining a high level of service and professionalism.
• Proficiency in learning and utilizing new technologies and systems.
• Ability to work collaboratively and build positive working relationships across departments.
• Commitment to supporting the Christian mission and values of Evangel University.

Work Environment

This position operates in a professional office environment and requires regular interaction with faculty, staff, students, and external stakeholders. Occasional evening or weekend responsibilities may be required in support of departmental activities and events.

Evangel University is an equal opportunity employer and participates in E-Verify.