Adjudication, Administrative Skills, Analysis Skills, Attorney, Calendar Management, Call Monitoring, Customer Support/Service, Detail Oriented, Documentation, Healthcare Providers, Hospital, Mail Processing, Plan Meetings, Record Keeping, Records Management, Systems Administration/Management, Time Management
Administrative Assistant
Location: Tucson, AZ
Terms: Contract
Salary/rate: $16.72/hour
Requirements: HS Diploma/GED, scheduling/front desk experience
Job Duties
- Operate a multi-line switchboard system by answering, screening, directing, and transferring incoming calls to the appropriate departments or personnel.
- Greet and assist visitors, manage visitor check-ins, take messages, provide general information, and maintain accurate administrative records.
- Handle emergency calls, monitor alarms, manage paging systems, sort mail, and provide excellent customer service support.
- Coordinate consultative examinations (CE) by locating specialized physicians near claimants' locations and scheduling appointments as requested by Disability Evaluators.
- Conduct follow-up communication with claimants regarding scheduled appointments, pending documentation, and transportation assistance, including mailing bus passes when necessary.
- Prepare, print, assemble, and distribute CE packets to claimants and fax required documentation to medical providers as needed.
- Communicate with claimants, attorneys, hospitals, medical providers, and vendors regarding claim status updates, authorizations, follow-up reports, and appointment coordination.
- Assist claim adjudicators by contacting claimants, attorney representatives, and medical sources as directed by supervisors.
- Maintain and monitor daily assignments through a tracking system to ensure timely completion and accuracy of work.
- Perform case development activities requiring strong analytical skills, sound judgment, and attention to detail.
This position has the potential to transition to a hybrid schedule upon successful completion of training.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.