Administrative Assistant

Overview:

Full-Time | Monday–Friday | 8:00 a.m.–5:00 p.m.

 

Good Shepherd Hospice is seeking a dependable, professional, and detail-oriented Administrative Assistant to join our Wichita team. This position plays an important role in the daily operations of our office and requires an individual who is comfortable managing a busy phone system while also completing healthcare-related administrative and pre-billing tasks.

Responsibilities:

• Serve as the primary point of contact for all incoming telephone calls, providing consistent and timely phone coverage throughout the business day while maintaining the highest level of professionalism and customer service.
• Direct calls appropriately and assist patients, families, healthcare providers, facilities, and community partners with courtesy and professionalism.
• Complete assigned pre-billing tasks daily, ensuring information is accurate, complete, and submitted timely. Work closely with management and the billing department to ensure billing tasks are completed timely
• Complete Medication Review Requests and associated documentation.
• Review information and documentation for accuracy and identify missing or incomplete items requiring follow-up.
• Review pharmacy invoices and supporting documentation
• Complete assigned billing reports, spreadsheets, and tracking
• Maintain organized and accurate records while protecting confidential patient information.
• Assist with additional appropriate office and administrative duties as assigned.

Qualifications:

• Previous healthcare experience required
• Previous experience managing incoming telephone calls in a professional setting
• Previous medical billing, billing support, or healthcare revenue-cycle experience
• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Ability to prioritize responsibilities and manage interruptions in a busy office environment
• Strong computer and organizational skills