Administrative Coordinator

Administrative Coordinator

POSITION SUMMARY
Reporting to the Associate Director, Community Health and Engagement, the Administrative Coordinator, Emerson Wellness Center provides support for the leadership and staff by assisting with the daily operational and clerical activities. The Administrative Coordinator serves as the initial point of contact for students, parents, and the Emerson College community as a whole.
 
ESSENTIAL JOB DUTIES

• Manage clinical schedule, confirm appointments and notify students and clinicians about conflicts, delays or reschedules. Verify student eligibility and insurance status.
• Manage incoming phone calls, emails, and walk-in requests for appropriate appointments or clinical referral. Relay messages to clinicians in a timely way.
• Coordinate response in emergency situations, including contacting Campus police, ambulance services and/or receiving hospital. In some cases, determine the appropriate level of service needed for students.
• Maintain reception area, check-in procedures, and multiple paperwork processes including:
• Student/alumni requests for medical records
• Staff requests for faxes, student referrals, and medical records
• Fax documents or electronic transmissions to appropriate clinician in a timely manner
•  Prepare and obtain medical records for all visits, messages, lab and referral reports

• Explain protocols to students, parents, guardians and staff, while maintaining confidentiality as required by federal law.
• Review student health records for compliance with College and Commonwealth pre-matriculation immunization/health form requirements, document information received, notify student of requirements
• Monitor Health Holds and update student status for Holds or Waivers when documentation is reviewed
• Data entry: immunizations, hold status, demographic data, and allergies from Health Forms
• Order and maintain office materials, forms and supplies
• Other duties as assigned  
  QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform the job.
• High School Diploma or GED required. Bachelor’s Degree, preferred
• 1-2 years’ experience in administrative support for an office required

Administrative Coordinator

POSITION SUMMARY
Reporting to the Associate Director, Community Health and Engagement, the Administrative Coordinator, Emerson Wellness Center provides support for the leadership and staff by assisting with the daily operational and clerical activities. The Administrative Coordinator serves as the initial point of contact for students, parents, and the Emerson College community as a whole.
 
ESSENTIAL JOB DUTIES

• Manage clinical schedule, confirm appointments and notify students and clinicians about conflicts, delays or reschedules. Verify student eligibility and insurance status.
• Manage incoming phone calls, emails, and walk-in requests for appropriate appointments or clinical referral. Relay messages to clinicians in a timely way.
• Coordinate response in emergency situations, including contacting Campus police, ambulance services and/or receiving hospital. In some cases, determine the appropriate level of service needed for students.
• Maintain reception area, check-in procedures, and multiple paperwork processes including:
• Student/alumni requests for medical records
• Staff requests for faxes, student referrals, and medical records
• Fax documents or electronic transmissions to appropriate clinician in a timely manner
•  Prepare and obtain medical records for all visits, messages, lab and referral reports

• Explain protocols to students, parents, guardians and staff, while maintaining confidentiality as required by federal law.
• Review student health records for compliance with College and Commonwealth pre-matriculation immunization/health form requirements, document information received, notify student of requirements
• Monitor Health Holds and update student status for Holds or Waivers when documentation is reviewed
• Data entry: immunizations, hold status, demographic data, and allergies from Health Forms
• Order and maintain office materials, forms and supplies
• Other duties as assigned  
  QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform the job.
• High School Diploma or GED required. Bachelor’s Degree, preferred
• 1-2 years’ experience in administrative support for an office required