Administrative Customer Service Specialist II

COVID Vaccine Clinic Registration Administrator Job Description

RESPONSIBILITIES INCLUDE:

• Ensures patients are scheduled for appointments through use of multiple systems

• Works closely with patients, families, and staff to identify needs, answer questions, resolve problems, and provide information

• Manages and prioritizes scheduling requests

• Recognizes emergency situations and initiates correct rapid response procedures

• Supports the overall function of the department, and may be required to take on additional duties

• Assists with the training of new staff

MINIMUM QUALIFICATIONS:

• High school graduate or equivalent

• One year of customer service experience

• Previous data entry experience

• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands

• Ability to work in a high pressure, time-sensitive, and complex health care environment

• Ability to use a mouse, navigate computer programs, and use email in a business setting

• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner

• Ability to identify and triage issues appropriately

• Attention to detail to ensure scheduling accuracy

PREFERRED QUALIFICATIONS:

• Bachelor's degree (BA or BS)

• Previous medical office/hospital experience coordinating physician appointments and patient services

• Familiarity with medical terminology

• Bilingual skills

• Prior experience utilizing an electronic medical record system and/or an automated scheduling system Location: Auburn Duration: 6 to 9 months Pay: $22.40 per hour 40 hours per week- 10 Hour shifts.  Coverage of the site is Monday to Saturday so can be scheduled to work on Saturday.