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Administrative Entity Support Manager

Service, Access & Management

  • 13 days ago
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    Skills

    • Administrative Skillsunmatched
    • Customer Service Managementunmatched
    • Detail Orientedunmatched
    • Developmental Disabilitiesunmatched
    • Driver's Licenseunmatched
    • Federal Bureau of Investigation (FBI)unmatched
    • Internet Service Providersunmatched
    • Maintenance Servicesunmatched
    • Needs Assessmentunmatched
    • Organizational Skillsunmatched
    • Problem Solving Skillsunmatched
    • Regulationsunmatched
    • Risk Managementunmatched
    • Service Deliveryunmatched
    • State Laws and Regulationsunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Tuition Feesunmatched
    • Willing to Travelunmatched

    Description

    Administrative Entity Support Manager – Administrative Entity Services
    Start your career, shift your path, or grow your impact with SAM
    Who We Are
    At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 900 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served, and colleagues come first.
    About the Administrative Entity Support Manager Role
    As a Support Manager within our Administrative Entity (AE) team, you'll play a vital role in ensuring assigned Counties remain compliant with state standard and regulations pertaining to the waiver programs of the Office of Developmental Programs (ODP).
     
    This position is ideal for someone who is knowledgeable about waiver regulations, highly organized, and passionate about equitable access to services.
    Administrative Entity Support Manager Core Responsibilities
    • Responsible for the waiver capacity process.  This includes tracking and monitoring to ensure slots are filled and vacated as necessary
    • Manage the PUNS waiting list and continually assess the needs of people requiring services
    • Manage the reserve capacity process and maintain close tracking of special population categories
    • Process SIS Assessments
    • Monitor high risk/complex cases; hold individual provider check-ins.  
    • Review/approve ISPs and authorize services
    • Process base funded service requests
    • Address provider concerns and manage a variety of additional responsibilities
    What You Bring
    • A master’s degree and at least one year of experience working directly with individuals with developmental disabilities, OR
    • A bachelor’s degree and at least two years of related experience, OR
    • An associate’s degree (or 60 credits) and at least four years of related experience
    • Strong decision-making, time management, and problem-solving skills
    • Commitment to compassionate, person-centered support
    • A valid driver’s license and reliable transportation
    • Required clearances (Act 33, Act 34, FBI fingerprinting) and drug screening
    • Ability to lift up to 15 pounds and work in an open office environment
    • Willingness to travel throughout the service area as needed
    Who Thrives in This Role
    We’ve found that people who are:
    • Advocates for individuals and families
    • Detail-oriented and dependable
    • Collaborative and curious
    • Team players with a commitment to high-quality service delivery
    …tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.
    Employee Benefits
    Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:
    • No monthly premium for employee-only health insurance
    • Single-stream PTO (36 days) + 11 paid holidays
    • Employer matching 401k – up to 5%
    • Recognition and wellness initiatives and rewards
    In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.
    Location & Schedule
    This position is based in Berks County, Pennsylvania. Work is primarily remote.
     
    Office hours are Monday through Friday, 8:00 AM to 5:00 PM.
     
    We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.
     
     
     

    Numbers & Facts

    Location
    Websitehttps://sam-inc.org/careers

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