Duration: Temporary assignment with opportunity for extension
Schedule: Variable schedule with shifts between 7:00 AM and 5:00 PM
Responsibilities:
Serve as the primary patient-facing representative, greeting and assisting patients in person and by phone.
Answer incoming telephone calls professionally and route calls appropriately.
Respond to patient inquiries and messages in a timely manner.
Facilitate patient appointments, referrals, and scheduling requests.
Register, pre-certify, and schedule patients accurately and efficiently.
Verify insurance eligibility and benefits utilizing approved tools and resources.
Obtain and update patient demographic and insurance information.
Enter and maintain accurate patient information within electronic systems.
Assist patients with financial estimates and communicate anticipated patient responsibility amounts.
Manage daily patient schedules and communicate schedule changes as necessary.
Provide exceptional customer service to patients, families, physicians, and staff.
Notify patients of appointment delays and assist with patient flow.
Collect co-payments, deductibles, coinsurance, self-pay balances, and other patient financial responsibilities.
Perform daily balancing, reconciliation, and cash-handling procedures.
Prepare upcoming schedules and review patient financial responsibility information.
Collaborate with clinical and administrative teams to support efficient clinic operations.
Complete assigned work within departmental productivity and quality standards.
Submit IT support requests related to equipment or system issues as needed.
Maintain HIPAA compliance and patient confidentiality at all times.
Support a positive patient experience through professional communication and service excellence.
Requirements:
High School Diploma or equivalent required.
Minimum two years of experience in patient registration, patient access, medical office, outpatient clinic, physician practice, or hospital registration environment.
Experience with patient registration, scheduling, insurance verification, and front-office operations required.
Experience collecting co-pays, deductibles, coinsurance, and other patient financial responsibilities preferred.
Knowledge of medical terminology.
Strong computer and data entry skills.
Experience working within EMR/EHR systems.
Fluent Spanish/English bilingual communication skills.
Strong interpersonal and customer service skills.
Ability to multitask in a fast-paced environment.
Strong organizational and prioritization skills.
Critical thinking and problem-solving abilities.
Ability to work independently and collaboratively within a team.
Patient-focused mindset with professional communication skills.
Ability to maintain confidentiality and HIPAA compliance.
Preferred Skills:
Experience supporting a high-volume healthcare environment preferred.
Preferred experience with systems such as Aria, Harmony, WebHis, Rumba, One Source, Availity, and Navinet.