Administrative Services Assistant

Job title: Administrative Services Assistant

Location: Nashville, Tennessee

Duration: 7 Months

Description:

Primary Responsibilities

TennCare Billing Operations (approximately 60%)

Key TennCare encounters into PTBMIS accurately and within established timelines.

Post payments, write-offs, and maintain revenue tracking.

Update billing addresses and maintain provider information.

Maintain HIPAA compliance and confidentiality standards.

Prepare monthly billing reports and supporting documentation.

Provide operational billing support to ensure continuity of services.

Revenue Cycle Support and Issue Resolution (approximately 20%)

Research billing discrepancies, payment issues, claim denials, and reconciliation differences.

Identify root causes of billing errors and recommend corrective actions.

Review billing trends and identify recurring issues impacting reimbursement.

Document manual workarounds and standard operating procedures.

Perform reconciliations between billing activity, remittances, and financial reports.

Monitor billing timelines to support timely filing requirements.

Billing Process Improvement (approximately 20%)

Evaluate current billing workflows and identify opportunities for automation.

Support implementation planning for a future third-party billing solution.

Participate in workflow mapping and documentation.

Plan, coordinate, and execute testing, validation, and documentation for new billing processes, system enhancements, and future third-party billing solutions.

Recommend efficiencies that reduce manual data entry and duplicate work.

Develop and maintain process documentation and training materials.

Participate in special projects supporting modernization of laboratory billing operations.

Collaborate with laboratory staff, fiscal administration staff, procurement, informatics, and external stakeholders to resolve billing issues and support billing process improvements.

Knowledge, Skills, and Abilities

Preferred candidates will have experience with:

Medical billing, Medicaid, or healthcare revenue cycle operations

Claims processing or encounter management

Microsoft Excel (intermediate level)

Investigating billing discrepancies

Process improvement or workflow analysis

Data validation and quality assurance

Maintaining confidential health information (HIPAA)

Learning multiple software systems

Following detailed written procedures

Working independently while managing competing priorities

Experience with any of the following is preferred but not required:

PTBMIS

StarLIMS

Availity

Tennessee Medicaid (TennCare)

Healthcare billing software

State government financial processes

Desired Qualifications

Experience in healthcare billing, medical office administration, finance, laboratory operations, or related field.

Strong analytical and problem-solving skills.

Excellent organizational and time management abilities.

Ability to identify process improvements and recommend practical solutions.

Strong written and verbal communication skills.

High attention to detail with demonstrated accuracy.

Ability to maintain confidentiality and handle sensitive information.