Administrative Services Assistant, Senior

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

About the Department/College

Campus Health Services at Northern Arizona University serves as an integrated care clinic for the NAU community, providing comprehensive primary medical care, lab services, immunizations, same-day appointments for urgent concerns, psychiatric services, behavioral health, physical therapy, and counseling services. Its dedicated staff includes physicians, psychiatrists, psychiatric nurse practitioners, registered nurses, a physical therapist, a dietician, and health education professionals, all working to deliver high-quality, accessible healthcare to students, faculty, and staff.

About the Position

The Administrative Services Assistant, Senior for Patient Services at Campus Health Services, assists with managing front-office operations and provides administrative support to the Operations Manager. The position requires a variety of advanced office/administrative skills related to the work unit, as well as the ability to analyze and respond to administrative matters within established limits to ensure the department’s needs are met and that CHS policies and procedures are followed. This position is expected to communicate regularly with the Operations Manager and intermediate full-time staff with assigned tasks. Mainly works indoors. On-site potential exposure to contagious illness and bloodborne pathogens in daily activities. Physical demands include: sitting, standing, bending, and lifting a minimum of 20 lbs on occasion.

Responsibilities Include

45% - Administrative

• Directly oversees front office operations.
• Assist with hiring and training of new staff and student workers.
• In the absence of the Manager, the Administrative Assistant Services Senior will be responsible for interim management of Patient Services, ensuring adequate coverage and making necessary changes to accommodate clinic needs.
• Assist the manager with building the provider schedule, processing release-of-information requests, maintaining office equipment, and placing supply orders.
• Provide support to all CHS staff as needed.

35% - Patient Registration

• Schedule Patient appointments for Campus Health Services.
• Assist patients with check-in and completing appropriate paperwork.
• Update confidential patient information.
• Verify the accuracy of the patient’s insurance information and enter it in the patient chart.
• Enrolling students in Louie Care and Student health insurance.
• Assist patients with check-out and appropriate payment.
• Assist in scheduling patients who may be walking in for same-day appointments or the Urgent Care Clinic.

15% - Customer Service

• Maintain superior customer service skills.
• Screen telephone calls for Campus Health Services, including accurately documenting messages in the electronic health records.
• Receiving and posting payments. Provide parking access to patients. Handle customer queries.

5% - Other

• Other duties as assigned.

Minimum Qualifications

• High School Degree.
• 1 years of relevant experience required.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Four years of increasingly responsible office/administrative experience
• Experience in a medical setting
• Experience with Electronic Health Record

Knowledge, Skills, & Abilities

• Knowledge of policies, practices, procedures and terminology of assigned functions.
• Skill in developing and maintaining good working relationships and customer service.
• Skill in verbal, non-verbal, and written communication
• Skill in the operation of a variety of office machines and computers.
• Ability to problem-solve, resolve conflicts, and make decisions.
• Ability to display consistent, positive communication.
• Organizational skills.
• Ability to multitask and delegate.
• Ability to work effectively with people from a variety of culturally diverse backgrounds.

Compensation

Salary range begins at $38,628.00. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.