Administrative Support Associate - Journey

Position Details

Position Information

Job Title Administrative Support Associate - Journey Position Number 001709 Vacancy Open to All Candidates Time-Limited No Department Homepage https://housing.ecu.edu/ Advertising Department CAMPUS LIVING Division Student Affairs Classification Title 10421 Administrative Support Associate Competency Level 2 - Journey Working Title Administrative Support Associate - Journey Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $33,540 - $43,168 Anticipated Hiring Range $36,168 - $36,946 Salary Grade Equivalency NC02 Work Schedule Monday - Friday Work Hours 8:00 a.m. - 5:00 p.m. Position Location (City) Greenville Job Category Staff Be a Pirate!

Be a Pirate!

East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

Primary Purpose of Position

The position serves as the Housing Operations administrative support while also providing customer service for the Housing Operations function within Campus Living. Duties performed by this position support up to 5,600 on-campus residential students per academic year.

The position directly serves as the Administrative Support Associate for all employees within Housing Operations, including Housing Facilities, Occupancy Management and Assignments, Neighborhood Service Offices, Marketing and Communications, Off-Campus Student Services, Camps and Conferences, the Housing Customer Care Team, and Housing Operations Leadership. The position initiates and manages purchase requests, coordinates the moves of Residence Life Coordinators, tracks and manages warehouse inventory, schedules and coordinates deliveries from vendors, and handles any surplus requests for Campus Living. In addition, this position assists the Director of Housing Operations and the Associate and Assistant Directors of Housing Operations by scheduling and coordinating meetings.

The position is responsible for investigating facilities complaints and concerns and then following up on Work Orders in the university's work order system, providing customer service to on campus residents and ensuring timely resolution. The position will serve as a conduit for communication regarding work orders between Facilities Services, Campus Living Facilities, Neighborhood Service Offices, Director of Housing Operations, and on-campus residents. The position is responsible for monitoring 4 departmental email accounts for Campus Living. They also provide office support by filing, organizing, coordinating, purchasing, and drafting correspondence on behalf of Housing Operations.

The position manages the damage billing process for Housing Operations which generates between $30,000 and $50,000 in revenue annually. The position provides support to Housing Operations by tracking housing appeals for students and parents as their requests go through the appeal process. The position also initiate and track Emotional Support Animal (ESA) requests as they go through the review and approval process.

The position is critical for the support of Housing Operations by providing direct communication with students and parents, both verbally and written. The timeliness and accuracy of communication from this position to parents and students ensures the required level of customer service and care prevents escalation to department and university leadership.

Minimum Education, Knowledge, Skills, and Experience

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience License or Certification required by the Department

None

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Additional Instructions to Applicant Job Open Date 10/02/2026 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 10/12/2026 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/94671 Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Please indicate where you learned about this job vacancy.

• LinkedIn

• Chronicle of Higher Education

• CareerBuilder

• Greenville Daily Reflector

• Raleigh News & Observer

• HigherEdJobs.com

• InsideHigherEd.com

• Monster.com

• Indeed

• ECU Website

• Other

• • Will you now or in the future require visa sponsorship for employment?

• Yes

• No

Documents Needed To Apply

Required Documents

Optional Documents

• Curriculum Vitae/Resume
• Cover Letter
• List of References