Administrative Support I - COMCARE

Department: COMCARE

Job ID: 13330

Pay: $16.23 per hour

Work Schedule: Varied schedule Monday-Friday, 40 hours per week, between 7a - 7p

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.

This administrative position performs varied clerical and office including greeting the public, scheduling appointments, coordinating referrals, researching data entry errors, and other clerical functions unique to the department. This position works extensively in an electronic health record creating and maintaining patient charts as well as other external applications. Employees are expected to comply with HIPAA regulations to protect patient privacy.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Employee must be able to complete complex tasks by applying Certified Community Behavioral Health Clinic (CCBHC) practices, standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position. Administrative support staff at CCBHC have several training requirements related to working in the behavioral health field to maintain.

Reception

• Greet patients and community members professionally and promptly.
• Answer phones in a professional manner and resolve the concern(s) of the caller or route appropriately.
• Use overhead or through-the-phone paging to relay urgent announcements
• Check in patients and notify providers as appropriate
• Coordinate with contracted translation vendors to schedule interpreters
• Distribute medications or prescription slips as directed by medical staff
• Verify that a visitor's purpose is valid before allowing them to enter the building
• Accurately schedule in person and telehealth appointments for patients, and provide appointment cards as needed
• Maintain medical provider availability calendars
• Verify intakes are ready and monitor process flow
• Enter a patient alert in charts indicating either the patient or guardian needs an interpreter, guardianship determination is pending, or the guardian has not authorized patient transportation

Health Record Management

• Verify patient insurance coverage using state and private insurance websites or over the phone
• Ensure completion of required insurance authorization forms and obtain copies of insurance card(s)
• Enter financial information to determine sliding scale fee
• Enter authorizations for block grants
• Retrieve documents from online patient document management site
• Receive and process cash, check, or credit card payments
• Prepare payments for deposit and complete reconciliation form
• Determine payment status for patients. Inform them of financial obligation, payment requirements, and encourage initial payment of fees at time of service

Care Coordination

• Prepare or complete discharge checklist when appropriate
• Track, process, and coordinate referrals to the program. Screen and assess transactions when appropriate
• Enter and update information on intake boards for check-in and walk-in intakes
• Monitor the van key log and complete fleet management forms
• Relay emergency situation information to the security guard
• Submit web-based assessments per Integrated Care Specialists and Access Facilitator requests

Minimum Qualifications: High School diploma or equivalent. Two years of general office or customer service experience. Must pass KBI, DCF child abuse check, and adult abuse registry checks. Must complete orientations provided by Sedgwick County and COMCARE.

Preferred Qualifications: Experience in a medical office.

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