Administrative Support Specialist

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title Administrative Support Specialist-Records Working Title Administrative Support Specialist Location Boone, North Carolina Job Category 6 Position Number 061141 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department College of Business - 255000 Primary Purpose of Position

The Receptionist/Records Specialist is the professional, courteous first contact for students, faculty, staff, and parents who come to the Advising Center, join via Zoom, or call.

This person carefully listens to each person to determine what services they need, whether it is checking a student in for an appointment, answering the phone, or helping office staff with clerical tasks.

This person will assist students with registration issues and basic questions about their student record. This person manages the front office, handles in-person or Zoom traffic, answers phones, prepares electronic files for advising and senior check appointments, works with other records specialists to process reports and update student records, performs clerical tasks and basic record specialist functions, and must manage a large base of knowledge that frequently changes.

This person will add permits and overrides during registration and drop/add periods and assist with maintaining academic plans.

This person provides a welcome, helpful presence to each person who contacts our advising center and assists staff with other duties, as assigned

Minimum Qualifications

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

Diplomas or degrees must be received from appropriately accredited institutions.

License/Certification Required Essential Job Functions

This position requires a highly reliable, team player with a professional and courteous demeanor who is analytical, patient, self-directed, and works well in a busy, high-traffic, service-oriented office.

This person must be able to:

• Set priorities to accurately and quickly accomplish a wide variety of tasks while experiencing frequent interruptions to assist students, staff, faculty, and parents
• Possess strong organizational skills and be able to manage a constantly changing set of policies, procedures, and requirements
• Expertly use Banner Student, DegreeWorks, WebFocus Dashboard, DocuWare, Zoom, MS Office, Google Workspace, Appointment scheduling software, email, multi-line phones, copiers, and fax machines
• Have strong knowledge of the major/minor curricula in the Walker College of Business, University and College policies and procedures, and protocol for exceptions to policy
• Use excellent written and verbal communication skills
• Enjoy engaging with the public
• Constantly maintain a professional, friendly demeanor, as this position has frequent times of high activity

Knowledge, Skills, & Abilities Required for this Position

This position requires a highly reliable in-person presence and a team player with a professional and courteous demeanor. Someone who is analytical, patient, self-directed, and works well in a busy, high-traffic, service-oriented office.

This person must:

• Demonstrate strong autonomy and is able to set priorities to accurately and quickly accomplish a wide variety of tasks while experiencing frequent interruptions to assist students, staff, faculty, and parentsd parents
• Active problem-solver who independently identifies and resolves roadblocks or issues that arise daily
• Possess strong organizational skills and be able to manage a constantly changing set of policies, procedures, and requirements
• Expertly use Banner Student, DegreeWorks, WebFocus Dashboard, DocuWare, Zoom, MS Office, Google Workspace, Appointment scheduling software, email, multi-line phones, and copiers
• Have strong knowledge of the major/minor curricula in the Walker College of Business, University and College policies and procedures, and protocol for exceptions to policy
• Use excellent written and verbal communication skills
• Constantly maintain a professional, friendly demeanor as this position has frequent times of high activity

Preferred Qualifications

Two years of post-high school education

At least two years of work in a position dealing with records maintenance

At least 2 years of professional customer experience

Experience with enterprise-level software for record-keeping and/or client management

Required Functional Competencies to Successfully Perform Job Duties.

Communication-Verbal: Presents ideas in a clear, concise, organized manner. Explains and applies the University policies and procedures to meet the specific needs of students. Advises students, faculty, staff, and administrators in matters related to student records issues as appropriate.

Information/Records Administration: Processes pre-graduation audits, graduating senior applications, surcharge information, NCAA audits, and visiting student requests. Reviews data and information for completeness and accuracy per academic policies and procedures. For School of Music only: Recognizes, defines, and resolves problems involving audition scheduling.

Office Technology: Selects, understands and fully applies features in Banner and other software programs in processing student information. For School of Music only: Selects, understands, and fully applies a variety of features in database software.

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours

8:00am-5:00pm, Mon-Fri

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position

General administrative duties. Long hours in front of a computer.

Overall Competency Level Journey Salary Grade Equivalency Salary Range Anticipated Hiring Range $39,271 - $42,067

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 10/06/2026 Closing Date 11/08/2026 Competency Level Statement If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level. Special Instructions to Applicants

Please attach the required documents:

• Cover Letter
• Resume

(Optional) Either attach a List of References with contact information or provide a minimum of 3 professional references in the application.

Search Chair Name Matt Crump Search Chair Email crumpmk@appstate.edu Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/56531 Posting Number 201503076P

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Describe your experience working in a high-traffic office setting.

(Open Ended Question)

• • Briefly describe your experience using DegreeWorks, Banner, and Google Sheets.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter / Letter of Interest

Optional Documents

• List of References with Contact Information