Job Title: Administrative Surgery Scheduler Position Summary:
The Administrative Surgery Scheduler plays a vital role in coordinating surgical procedures, ensuring accuracy in scheduling, and maintaining strong communication between patients, providers, vendors, and clinical teams. This position requires a detail-oriented, highly organized individual with strong multitasking abilities, a professional demeanor, and prior healthcare or surgical scheduling experience. Key Responsibilities: - Schedule and coordinate surgical procedures in collaboration with providers and staff.
- Create and send surgical orders, collect and track surgery clearances, and complete insurance authorizations in a timely manner.
- Serve as the primary point of contact for patients regarding surgery scheduling, pre-operative instructions, and follow-up care.
- Answer phones, respond to messages, and provide prompt, accurate communication to patients, providers, and staff.
- Communicate effectively with surgery representatives and vendors to ensure equipment and supplies are properly coordinated.
- Verify insurance eligibility and pre-certifications prior to scheduled procedures.
- Maintain accurate documentation in Athena EHR and ensure records are up to date.
- Manage scheduling conflicts with professionalism and efficiency.
- Complete assigned administrative tasks in a timely and organized manner.
- Maintain patient confidentiality in compliance with HIPAA and organizational policies.
Qualifications: - High school diploma or equivalent required; medical office training or Associate’s degree preferred.
- Minimum of 1-year orthopedic experience required.
- Minimum of 1+ year of experience using Athena EHR system strongly preferred
- 1+ year of experience in healthcare or surgical scheduling departments strongly preferred.
- Solid understanding of anatomy and medical terminology related to orthopedic procedures.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong multitasking and organizational skills with keen attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and within a team in a fast-paced environment.
Key Competencies: - Multitasking and prioritization
- Detail-oriented accuracy
- Professional communication and collaboration
- Strong organizational skills
- Problem-solving under pressure
- Patient-centered service mindset
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