Specialized customer contact and clerical work involving telephone and personal contact, the receipt and recording of revenue, and maintaining/updating information into various specialized databases. Responsible for answering inquiries and furnishing information to customers by telephone and in person, receiving payments and maintaining records, reviewing and processing related paperwork, and preparing and reconciling reports. Work is performed under general supervision and is reviewed through conferences, reports, and evaluation of results obtained.
QUALIFICATIONS
This position requires qualified applicants to possess the following:
Graduation from high school or an equivalent recognized certification; minimum of two (2) years of responsible office experience, which includes six (6) months reviewing, overseeing, or leading the work of others.
PREFERRED QUALIFICATIONS
Preferred qualifications include:
Experience performing customer service in person and over the telephone (must specify on application),
Experience working in a call center or high-volume customer service environment in a governmental setting,
Experience following various stages in processing procedures and processing paperwork in accordance with established procedures (must specify on application), and
Experience providing information correctly and concisely, orally and in writing.
BENEFITS
Palm Beach County offers a competitive and comprehensive benefits package designed to support the well-being and financial security of our employees:
Health, dental, vision, life, and disability Insurance