Transaction Processor Associate

Location: East Hartford, CT 06108
Pay Rate: $20.22/hour
Work Setting: Onsite
WPM: 40 (Required)

Position Overview

We are seeking detail-oriented Transaction Processor Associates to support a high-volume healthcare transaction processing operation in East Hartford, CT.

This position is responsible for researching, reviewing, analyzing, and updating consumer information across multiple systems. Associates will process case-maintenance transactions, enter information into an eligibility determination system, review medical expenses for program eligibility, and ensure all work is completed accurately and within established productivity and quality standards.

This is a fast-paced, production-driven environment requiring excellent attention to detail, strong data-entry skills, and the ability to maintain both speed and accuracy.

Key Responsibilities

• Process case-maintenance transactions accurately according to established procedures.
• Research, analyze, and update consumer information using multiple systems.
• Enter consumer information into an Eligibility Determination System.
• Review and evaluate medical expenses for eligibility under applicable medical programs.
• Review information for completeness and accuracy.
• Communicate with clients through verbal and written correspondence.
• Meet or exceed established daily productivity standards.
• Meet established Quality Assurance standards while minimizing errors.
• Identify, document, and correct quality issues.
• Maintain knowledge of procedures and systems required to perform assigned work.
• Complete assigned transactions within required contractual timelines.
• Provide professional internal and external customer service.
• Organize and prioritize work to meet established deadlines.
• Maintain accurate records and documentation.
• Work independently with limited direction following initial training.
• Maintain dependable attendance and punctuality.
• Adapt to changing priorities in a high-volume processing environment.

Qualifications

• Previous transaction processing, eligibility determination, data entry, document processing, administrative processing, or similar experience preferred.
• College degree preferred, but not stated as required.
• Ability to type at least 40 WPM.
• Strong data-entry skills with excellent accuracy.
• Strong attention to detail.
• Ability to research and analyze information.
• Ability to identify and correct quality issues.
• Strong organizational and prioritization skills.
• Ability to work at a sustained pace while maintaining quality.
• Strong problem-solving skills.
• Comfortable working with multiple computer systems.
• Ability to learn company software and PC applications.
• Strong written and verbal communication skills.
• Ability to work independently after initial training.
• Ability to meet established productivity, quality, and deadline requirements.