Administrative ^ Transaction Processor ^ Inter

Transaction Processing Associate Document Imaging & Scanning

Location: Whiteville, NC 28472
Worksite: 301 S. JK Powell Boulevard, Whiteville, NC 28472
Pay Rate: $20.00 per hour
Schedule: Full-Time, 40 hours per week (8 hours per day)
Employment Type: W-2 Temporary Contract
Work Arrangement: Onsite
Open Positions: 2
Requisition #: CNDTJP00006756

Position Overview

We are seeking detail-oriented and dependable Transaction Processing Associates to support high-volume document imaging, scanning, and transaction processing operations at facility in Whiteville, NC.

In this role, you will be responsible for preparing documents for scanning, operating high-speed imaging equipment, reviewing scanned images for accuracy and quality, indexing electronic records, and resolving routine processing errors.

The ideal candidate has experience in document imaging, records management, transaction processing, or a similar production-oriented environment. Strong attention to detail, computer proficiency, and the ability to maintain accuracy while meeting daily production deadlines are essential.

This position requires the ability to work independently with limited supervision while following established procedures for document security, quality control, and processing efficiency.

Key Responsibilities

Document Preparation & Scanning

• Prepare, sort, and organize physical documents for high-volume scanning.

• Remove staples, paper clips, and other fasteners to ensure documents are ready for processing.

• Identify document types and organize materials according to established procedures.

• Operate high-speed document scanners and imaging software to capture documents accurately and efficiently.

• Maintain proper document sequence, batch organization, and tracking throughout the scanning process.

• Ensure documents are handled securely and processed within established turnaround times.

Image Quality Control & Validation

• Review scanned images for clarity, completeness, readability, orientation, and correct sequence.

• Identify image-quality issues such as missing pages, incomplete scans, blurred images, or incorrect document positioning.

• Rescan documents or make necessary corrections to meet quality standards.

• Verify that scanned documents accurately reflect the original records.

• Maintain established standards for image quality, accuracy, and production output.

Document Indexing & Transaction Processing

• Index scanned documents and enter related information into electronic processing systems.

• Validate document information for accuracy and completeness.

• Reconcile document batches to ensure all records are accounted for.

• Identify and resolve routine scanning, indexing, and data validation errors.

• Escalate complex processing issues or system problems to the appropriate team members.

• Maintain accurate records of completed transactions and processing activities.

Equipment Operation & Production Support

• Perform routine cleaning and basic maintenance of scanning equipment.

• Troubleshoot common scanner and imaging software issues.

• Report equipment malfunctions or technical problems to the appropriate support personnel.

• Maintain productivity and accuracy while meeting established processing deadlines.

• Follow standard operating procedures to ensure consistent workflow and quality.

• Assist with other document processing and administrative tasks as assigned.

Confidentiality & Compliance

• Handle confidential documents and sensitive information in accordance with company and client policies.

• Maintain document security, batch integrity, and chain-of-custody requirements.

• Follow established information security and records management procedures.

• Ensure accurate tracking, storage, and processing of physical and electronic documents.

Required Qualifications

• High school diploma or GED required.

• Strong attention to detail and commitment to accuracy.

• Basic computer proficiency and the ability to learn document imaging software.

• Ability to organize, process, and validate large volumes of documents.

• Strong organizational and time-management skills.

• Ability to identify errors and take appropriate corrective action.

• Basic troubleshooting and problem-solving abilities.

• Understanding of document confidentiality and secure information handling.

• Effective written and verbal communication skills.

• Ability to work independently with limited supervision.

• Ability to meet production deadlines while maintaining quality standards.

Preferred Qualifications

• 2 or more years of experience in document imaging, transaction processing, records management, or a related production environment.

• Previous experience operating high-speed document scanners.

• Experience using document imaging or electronic document management software.

• Knowledge of document preparation, indexing, image validation, and batch reconciliation.

• Experience in a high-volume document processing or production environment.

• Familiarity with quality control procedures and production performance standards.

• Experience handling confidential financial, business, or customer records.

An equivalent combination of education and relevant work experience may be considered.