Mortgage Loan Processing Specialist

Position Overview

We are seeking a detail-oriented and organized Mortgage Loan Processing Specialist to support the processing, closing, and funding of residential mortgage loans for purchase and refinance transactions.

This position is responsible for reviewing mortgage loan documentation, conducting credit analysis and quality control, coordinating closing requirements, and ensuring accurate and timely loan funding.

The ideal candidate will have experience in mortgage loan processing, banking, credit unions, or financial services, along with strong organizational skills and the ability to manage multiple loan files in a fast-paced environment.

Key Responsibilities

Mortgage Loan Processing & Quality Control

• Process residential mortgage loan applications for the purchase or refinance of non-commercial real estate.

• Prepare and review pre-closing Loan Quality Initiative (LQI) requirements.

• Conduct credit analysis and quality control reviews of mortgage loan information.

• Review loan files for accuracy, completeness, and compliance with applicable lending guidelines.

• Identify and resolve documentation discrepancies or outstanding loan requirements.

• Maintain accurate and organized mortgage loan files throughout the processing cycle.

Loan Documentation & Verification

• Review and verify mortgage-related documentation, including:

  • Title commitments

  • Property appraisals

  • Flood insurance documentation

  • Homeowners' insurance policies

  • Condominium questionnaires

  • Borrower assets

  • Credit information

• Ensure required documentation is complete and accurate before closing.

• Coordinate with appropriate parties to resolve outstanding documentation requirements.

• Support loan quality assurance and compliance activities.

Mortgage Closing & Funding

• Assist in coordinating accurate and timely residential mortgage closings.

• Review closing requirements to ensure loans are prepared for funding.

• Support the closing and funding process in accordance with established procedures.

• Monitor loan processing timelines and meet required deadlines.

• Assist with departmental production goals and service expectations.

Customer Service & Departmental Support

• Communicate professionally with members, internal departments, and other parties involved in the mortgage process.

• Respond to inquiries and provide updates regarding loan processing and closing requirements.

• Represent the Mortgage Department at credit union events, seminars, and other designated activities.

• Participate in special projects as assigned by management.

• Perform additional duties as needed to support departmental operations.

Compliance & Confidentiality

• Maintain the security and confidentiality of all member account information and mortgage loan documentation.

• Ensure work is performed in accordance with applicable federal and state laws, regulations, and internal policies.

• Follow established mortgage lending guidelines and regulatory requirements.

• Maintain compliance with applicable financial regulations, including the Bank Secrecy Act (BSA).

• Adhere to internal quality control and information security procedures.

Minimum Qualifications

Education & Certification

• High school diploma or GED required.

• Must meet the qualifications necessary to obtain Nationwide Multistate Licensing System (NMLS) certification.

Preferred Qualifications

Professional Experience

• Previous experience in banking, credit unions, or financial services.

• Experience in residential mortgage loan processing or loan origination.

• Previous experience supporting residential mortgage closings and funding.

• Familiarity with mortgage loan documentation, underwriting requirements, and lending procedures.

• Knowledge of Client (Client) and National Credit Union Administration (NCUA) mortgage lending guidelines.

• Experience working with mortgage lending policies and credit union procedures.

Technical Skills

• Proficiency with Microsoft Office applications, including:

  • Microsoft Outlook

  • Microsoft Word

  • Microsoft Excel

• Experience with Adobe software.

• Familiarity with mortgage loan origination systems (LOS).

• Experience using Desktop Underwriting (DU).

• Knowledge of Episys or similar credit union banking systems.

Knowledge, Skills & Abilities

• Strong organizational skills with the ability to manage multiple mortgage loan files simultaneously.

• Excellent attention to detail and accuracy when reviewing financial and loan documentation.

• Strong written and verbal communication skills.

• Professional telephone etiquette and customer service skills.

• Ability to communicate effectively with individuals at all organizational levels.

• Ability to work efficiently in a fast-paced, high-volume environment.

• Strong time management skills and ability to meet strict deadlines.

• Ability to work independently and collaboratively as part of a team.

• Strong problem-solving skills and ability to identify documentation discrepancies.

• Ability to quickly learn new systems, processes, and regulatory requirements.

• Adaptability to changing priorities and business needs.

• Ability to maintain satisfactory attendance and job performance.

• Spanish-speaking, reading, and writing proficiency is a plus.

Additional Requirements

• Ability to sit for extended periods.

• Flexibility to adjust work schedules as business needs require.

• Ability to successfully complete applicable pre-employment and regulatory compliance screenings.

• Commitment to maintaining confidentiality and protecting sensitive financial and member information.