Administrator - SAP BASIS

Job Description

Administrator - SAP BASIS

Lucknow, Uttar Pradesh

Job Summary

An SAP Basis Consultant manages the technical aspects of SAP systems, ensuring they function smoothly and optimally. This includes tasks like system installation, configuration, monitoring, user administration, and troubleshooting. They also handle system upgrades, patches, performance tuning, and security management.

Key Responsibilities

1. Provide Technical Support For Sap Basis And Hana By Resolving Tickets Independently, Ensuring Adherence To Quality Standards And Regulatory Requirements.

2. Conduct Root Cause Analysis For Escalated Issues In Sap Systems, Applying Problem-Solving Skills To Identify And Implement Effective Solutions.

3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For New Team Members, And Coaching Analysts To Enhance Their Capabilities.

4. Manage Ticket Resolution Within Agreed Slas, Optimizing Processes To Ensure Efficiency And Effectiveness In Handling Support Requests.

5. Foster Positive Customer Experiences By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thus Contributing To Overall Customer Satisfaction (Csat).

Skill Requirements

1. Proficiency In Sap Basis And Sap Hana, Demonstrating Solid Knowledge Of System Administration And Support Processes.

2. Strong Problem-Solving Skills With The Ability To Perform Root Cause Analysis For Complex Issues.

3. Familiarity With Ticketing Systems And Service Level Agreements (Sla) Management.

4. Excellent Communication Skills To Effectively Convey Technical Information To Team Members And Customers.

Other Requirements

1. Sap Certified Technology Associate (Optional But Valuable)

2. Itil Foundation Certification (Optional But Valuable

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.