Admissions Coordinator-Facilities

Position Summary

Responsible for assessing the appropriateness of the client's financial, psychiatric, and physical health conditions to facilitate an acceptable admission.  Responsible for intake of patients upon arrival to facility. Responsible for assistance with admissions process based on facility processes and best practices.

Primary Duties and Responsibilities

• Facilitates all incoming inquiries of prospective clients, loved ones, and mental health/medical professionals with a sense of urgency and compassion
• Exhibits a high level of professionalism and excellent customer service skills with each call, tour, and admission
• Facilitates patient intakes and Kipu intake processes and forms
• Demonstrates exceptional follow-up skills with families and treating professionals
• Prepares and facilitates all aspects of the admissions process, including all intake paperwork
• Conducts campus-wide tours , as assigned
• Provide referral sources and prospective clients, including their families, with facility and program-specific information via community outreach and networking, facility tours, personal visits, assessments, and follow-up
• Makes outbound phone calls to patient family members, loved ones, and/or referents, as assigned
• Is available on days, evenings, and weekends
• Additional duties and responsibilities as assigned.

Job Qualifications and Requirements

Education and Experience:

• Bachelor's degree preferred or relevant experience
• 1 -- 2 years of experience in mental health, particularly with Substance Abuse and/or Behavioral Health, is preferred
• An equivalent combination of education, training and experience will be considered.

Knowledge/Skills:

• Must be detail oriented
• Able to work under pressure and meet deadlines as well as be flexible and dependable
• Strong interpersonal, organizational, and analytical skills
• Structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
• Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
• Exceptional customer/client service with the ability to resolve service issues
• Knowledge of licensing and accreditation standards (Joint Commission, DHS)
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Ability to handle multiple priorities with a sense of urgency
• Excellent interpersonal communication (verbal and written) and presentation skills
• Being aware of others' reactions, understanding why they react as they do, and adjusting one's own actions in relation to others
• Bringing others together and trying to reconcile differences
• Listen to and understand information and ideas presented through verbal and written words and sentences
• Utilize and have knowledge of computer systems to include computers, fax machines, scanners, copiers, MS Office (Word, Excel, Outlook, EMR and CRM software
• Understands and respects cultural diversity.
• Demonstrate adherence to accepted ethical and behavioral standards of conduct.
• Participate in continuing professional development.
• Follow organization policies and procedures addressing the care of individuals served identified as at risk for suicide, including requirements for screening, assessment, and monitoring.

Physical Requirements and Working Conditions

• Sitting/Standing: Extended periods of sitting and/or standing in an open office environment
• Lifting: Raising or lowering an object from one level to another (including upward pulling) 25-50 lbs.
• Handling: Normal office activity including keyboarding, interacting with others, participating in meetings, extended periods of sitting and/or standing in an open office environment, use of headset or telephone for extended periods of time.
• Repetitive motion: Frequent and regular use of the wrists, hands, and fingers to make small movements such as typing or picking up small objects. Normally fine and gross motor control of fingers and hands.
• Exposure to weather, uneven walking surfaces, and office setting
• The employee may potentially be asked to drive patients to activities
• The potential work environments for the will vary depending on planned activities
• The noise level in the work environments will vary depending on the activity, but it is usually moderate
• Duties involve potential contact with a patient who may be threatening, aggressive, and or under the influence, and the employee must be able to de-escalate situations as needed

Company Policy and Compliance

• Follow all policies and procedures as well as all local, state, and federal laws concerning employment to include, but not limited to: CFR 42, PART 2 regulations and Health Insurance Portability and Accountability (HIPAA) confidentiality regulations, I-9, Harassment, EEOC, Civil Rights, and ADA.
• Interact professionally with clients, employees, and visitors, maintaining appropriate boundaries.

Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, drug tests, health screening, DMV, insurance, CPR/Basic First Aid, and license/credential verifications