Admissions Coordinator

Position Overview

A national behavioral health treatment provider is seeking an experienced Admissions Coordinator to join our admissions team. This position is ideal for a motivated admissions professional with a strong background in closing behavioral health admissions and converting inbound inquiries into treatment admissions.

Candidates must have experience working in a behavioral health admissions call center that accepts Out-of-Network (OON) insurance and be comfortable managing prospective clients and families throughout the admissions process.

Key Responsibilities

• Manage inbound calls from prospective clients, families, and referral sources.
• Conduct initial screenings and identify appropriate treatment options.
• Effectively close qualified leads and convert inquiries into admissions.
• Educate clients and families on treatment programs, levels of care, and the admissions process.
• Work with insurance verification teams to navigate OON insurance benefits and financial considerations.
• Maintain consistent follow-up with prospective clients throughout the decision-making process.
• Coordinate admission dates, transportation, and other intake logistics.
• Accurately document all communication and admissions activity within the CRM.
• Meet individual and team admission and conversion goals.

Qualifications

• Behavioral health admissions call center experience required.
• Experience working with Out-of-Network (OON) insurance is required.
• Proven success closing behavioral health admissions and meeting conversion goals.
• Experience with substance use disorder and/or mental health treatment programs strongly preferred.
• Strong sales, communication, follow-up, and relationship-building skills.
• Ability to communicate effectively with individuals and families during high-stress situations.
• Experience with behavioral health CRM/admissions platforms is a plus.

Why Join Us?

Join a growing national behavioral health organization dedicated to connecting individuals and families with high-quality treatment. This is an excellent opportunity for an experienced behavioral health admissions closer who thrives in a fast-paced, performance-driven environment.