ADMISSIONS COORDINATOR

Admissions Specialist

Classification: Non-exempt

Reports to: Admissions Coordinator

Date: December 2024

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

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Summary/Objective

The Admissions Specialist provides admissions oversight to the residential facilities and recovery homes, ensuring census expectations are met per contractual agreements. The Admissions Specialist supports patients and the treatment staff and helps to build relationships with referral sources and community partners.

Essential Functions

• Schedule and manage the admissions process for all residential treatment and recovery home admissions in both Sheridan & Cheyenne.
• Schedule transportation for patient admission and discharges with referral sources.
• Communicate patient information with the Treatment Team.
• Ensure incoming patients complete all necessary documentation.
• Assist patients in applying for Medicaid/Behavioral Health coverage as well as enrolling in Medical insurance through the Health Market Place.
• Collaborate with the billing department regarding benefit assignments.
• Enter data utilizing various Electronic Health Record systems.
• Assist patients in completing discharge addiction severity index (ASI) and any discharge documents.
• Provide program information to internal/external inquiries.
• Maintain waitlists for residential treatment and recovery homes.
• Answer telephone calls and greet visitors.
• Serve as backup coverage for Behavioral Health Technicians.

Competencies

• Effective communicator, both written and oral.
• Calm under pressure and crisis.
• Empathetic and able to relate to staff and patients.
• Ability to stay organized and meet tight deadlines with competing priorities.
• Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a residential treatment facility environment. This role routinely uses electronic health record systems and standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.

Position Type/Expected Hours of Work

This is a full-time position; hours of work are generally 8:00 - 5:00 Monday through Friday.

Travel

Limited travel is expected for this position.

Required Education, Experience, or Eligibility Qualifications

• High school diploma or equivalent.
• Minimum two (2) years experience in customer service, human service, or related field.
• Proficient in using a variety of computer software programs, including but not limited to Microsoft Suite and databases.

Preferred Education and Experience

• Previous Human Services training and experience in the addiction field.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.