Admissions Credentials Representative, University Enrollment Services

Department

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUINA)

Department Information

University Enrollment Services (UES) supports the academic and student services missions of Indiana University (IU) by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the university.

Job Summary

Admissions Credentials Representatives perform a variety of duties related to the initial assessment and review of applications for admission into Indiana University. Admissions Credentials Representatives are responsible for the maintenance of academic records which includes the review of transcripts from high schools, colleges, and universities, as well as testing agencies and inputting data into the Student Information System (SIS).

Department-Specific Responsibilities

• Monitors volume of admissions related documents and assists with data entry and processing tasks on a daily basis for all IU campuses.
• Maintains a working knowledge of admissions processing procedures for all 9 IU campuses.
• Assists with occasional high-level tasks such as suspense work, auditing, and any additional tasks that may be assigned.

General Responsibilities

• Reviews prospective students application materials and applies appropriate criteria to determine if they are suitable for admission action; enters information into the appropriate database.
• Completes route sheets with an overview of candidates background; checks students eligibility for degree; profiles institutions candidate has attended.
• Calculates candidates grade point average, explains foreign institutions grading scale; evaluates on candidates English ability, standardized test scores, and produces transfer credit reports for students ensuring that work done on other campuses appears on IU transcript.
• Forwards information and recommendations to appropriate department and notifies candidate as to status of their application.
• Assists with the evaluation of programs where IU students are studying; ensures that these programs are accredited; and notifies students of program status.
• Trains and oversees international and/or domestic staff; serves as resource on questions regarding policy and procedures.
• Maintains and updates databases on foreign institutions ensuring that information used to evaluate applications is accurate.
• Responds to phone inquiries for information on process or status of application and assists international and/or domestic students in completing application process.
• May provide guidance to other admissions credentials representatives.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 2 years of office or related experience.

Preferred

• Experience working with complex data and/or records services in a team environment.

SKILLS

Required

• Proficient in written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Ability to interpret Federal, State, and institutional rules and regulations and required procedures associated with compliance required.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Admissions & Recruitment

Click here to learn more about Indiana Universitys Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234