Position: Admissions Director
Location: Arlington, Virginia
Employment Type: Full-Time
Compensation: $115,000 – $125,000 annually
The Admissions Director oversees the facility's admissions department, manages patient intake processes, and drives census growth for a premier post-acute rehabilitation and skilled nursing center. This role is responsible for executing targeted marketing initiatives, developing and maintaining relationships with hospital discharge planners and community healthcare partners, and ensuring an efficient, coordinated transition of care for incoming patients and their families.
Key Responsibilities
- Department Leadership: Direct daily operations of the Admissions Department, supervising the Admissions Coordinator and intake team to ensure continuous coverage and high-quality customer service.
- Census & Referral Development: Establish and execute a monthly marketing plan to achieve weekly and monthly admission targets; conduct active outreach and field calls to local hospitals, physicians, social workers, case managers, and designated referral sources.
- Intake & Clinical Review: Review clinical documentation, medical records, and financial/insurance information for accuracy, timeliness, and appropriateness of placement prior to admission.
- Inquiry Management & Tours: Manage incoming referrals, conduct facility tours for prospective residents and families, and provide comprehensive guidance regarding post-acute rehabilitation programs and skilled nursing services.
- Care Coordination: Collaborate closely with the Director of Nursing, Therapy Director, Business Office, and interdisciplinary clinical teams to verify bed availability, specialized equipment needs, and clinical capabilities.
- Admissions Processing: Ensure complete, accurate execution of all admission agreements, consent forms, and regulatory documentation in compliance with federal, state, and facility standards.
- Reporting: Maintain detailed records of inquiries, conversion rates, hospital admissions, and lost referrals; deliver regular census updates to executive leadership.
Qualifications & Requirements
- Education: Bachelor's degree in Healthcare Administration, Marketing, Business, Communications, or a related field preferred.
- Experience: 2 to 4+ years of proven admissions, sales, or business development experience within a healthcare environment (skilled nursing facility, post-acute rehabilitation center, or hospital setting strongly preferred).
- Skills: Demonstrated ability in relationship building, consultative sales, public speaking, and healthcare marketing.
- Clinical Understanding: Working knowledge of Medicare, Medicaid, managed care/commercial insurance verification, and pre-authorization processes.
- Communication: Exceptional verbal and written communication skills with the ability to navigate sensitive discussions with patients and families facing complex care transitions.