Admissions Specialist- Full Time

Position Purpose: The Admissions Specialist serves as a primary point of contact for individuals seeking treatment services at Team Recovery. This position is responsible for guiding prospective clients and referral partners through the admissions process, from initial inquiry and screening through scheduling, coordination, and successful admission into care. The Admissions Specialist plays a critical role in removing barriers to treatment, ensuring timely access to services, maintaining accurate documentation, and delivering a compassionate, professional, and client-centered experience. This role requires strong communication, organizational skills, attention to detail, and the ability to collaborate effectively with clinical, medical, operational, and administrative teams while supporting departmental performance goals. Education Requirements: High School Diploma or GED required.Degree from accredited college or university in health & human services or related field preferred. Experience Requirements: 1 or more years of experience in behavioral health and/or substance use disorder treatment preferred. Licensure Requirements: CDCA Pre or CDCA license preferred.QMHS III, and/or CPI certification preferred.CPR certification required, will train upon hire. Knowledge Required at time of hire: Strong communication and interpersonal skills.Ability to work in a fast-paced environment.Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.Working knowledge of Microsoft Office Suite (Word, Excel, Powerpoint, OneNote, Calendar, Outlook, and Teams).Working knowledge of Google Workplace (Docs, Sheets, Slides, Forms, Gmail, Chat, Spaces, Keep, Tasks, Calendar, and Meet).Working knowledge of Electronic Medical Records (EMR) systems.Knowledge of addictions and mental health complications.Knowledge of community health resources that support life improvement in physical, emotional, mental and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity.Knowledge of referral procedures and admittance criteria for health care and community providers.Ability to network and collaborate with healthcare and other social and cultural agencies that can provide services to the patients and families.Knowledge and competency in problem solving, stress management, ethics and team building.Knowledge and competency in Behavioral Health and substance Use Disorder diagnoses and related symptoms.Knowledge and competency in crisis intervention, de-escalation, and calming techniques.Knowledge and competency in risk factors for suicide/homicide.Knowledge and competency in risk assessment and safety planning.Knowledge of alcohol and other drugs that includes alcohol and addictive drugs and their physical, emotional, intellectual, and spiritual impact on the individual and family.Ability to determine if a medical emergency exists and to take appropriate action, when necessary.Knowledge of emergency procedures used in case of alcohol and/or drug overdose.Knowledge of the stages of alcohol and other drug withdrawals and ability to take appropriate action at each stage.Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction, including: ConfidentialityPatient RightsProfessional Code of EthicsDiscrimination Knowledge of airborne and blood borne pathogens(TB, HIV, AIDS, HB) and risk reduction methodologies and the use of universal precautions. Core Responsibilities: Client Engagement, Screening, and Admissions Coordination Conduct initial pre-admission screenings to assess client needs, eligibility, and potential level-of-care considerations in accordance with established guidelines.Educate prospective clients and families about available treatment programs, admission requirements, and the treatment process.Provide compassionate support, address barriers to admission, and connect individuals with alternative resources when appropriate. Admissions Systems and Documentation Maintain accurate and timely client records, referral information, and admissions statuses within Dazos CRM, CareLogic EHR, and other designated systems.Complete required pre-admission documentation and ensure relevant information is available to appropriate departments.Document client interactions, follow-up attempts, scheduling changes, and admission outcomes in accordance with departmental procedures. Insurance Verification and Financial Coordination Collect insurance information, verify eligibility and benefits, and identify potential coverage or financial barriers.Communicate applicable financial responsibilities and coordinate with Finance and Revenue Cycle Management in accordance with organizational policies.Ensure required financial documentation is completed or appropriately escalated prior to admission. Intake Scheduling, Transportation, and Access to Care Schedule and coordinate intake appointments, including transportation arrangements and necessary admission preparations.Communicate appointment confirmations, scheduling changes, and potential barriers to clients and appropriate departments.Coordinate admissions for in-person, virtual, and specialized referral pathways in accordance with established procedures. Referral Partner Communication and Collaboration Maintain professional and timely communication with referral sources, including hospitals, healthcare providers, courts, treatment facilities, and community partners.Collaborate with clinical, medical, housing, transportation, and operational teams to facilitate seamless transitions into care.Communicate referral updates, outstanding requirements, and admission barriers to appropriate stakeholders. Admissions Follow-Up, Performance, and Accountability Respond promptly to incoming calls, referrals, and admissions inquiries while maintaining consistent follow-up with prospective clients.Manage assigned admissions opportunities to support timely scheduling, client engagement, and successful admission outcomes.Contribute to departmental performance goals related to call responsiveness, documentation accuracy, appointment attendance, and admissions conversion. Professionalism, Compliance, and Continuous Improvement Maintain a compassionate, professional, and trauma-informed approach while protecting client confidentiality and adhering to applicable regulations.Follow established policies, procedures, and documentation standards while participating in required training and departmental meetings.Support quality improvement initiatives, demonstrate flexibility, and perform additional duties as assigned. Complete all other duties as assigned.