Adoption Counselor/Assistant Volunteer Coordinator

General Position Summary:
Facilitate successful, conversation-based adoptions and provide welcoming, professional service to the public. Support the Volunteer Coordinator with applicant screening, tours, onboarding, scheduling, communications, and accurate records. Work collaboratively to support animal welfare and DCSPCA’s mission.
Job Overview: Full-time or Part-time, non-exempt
Adoption Responsibilities:

• Greet visitors, answer and return calls, explain shelter services, and maintain a welcoming, orderly adoption area.
• Review adoption applications, counsel adopters, and match animals with homes using DCSPCA’s adoption standards and conversation-based approach.
• Coordinate animal introductions and adoption preparation; explain known history, care needs, and available support.
• Complete adoption paperwork and payments, provide records and educational materials, and maintain accurate shelter database entries.
• Help prepare and market animals for adoption; keep animal identification, profiles, and adoption signage current.
• Follow up with adopters, provide support, refer concerns to appropriate staff, and assist with merchandise questions and sales.

Assistant Volunteer Coordinator Responsibilities:

• Review and vet volunteer applications, conduct follow-up screening, and refer applicants to the Volunteer Coordinator for placement or approval.
• Schedule and conduct volunteer tours; assist with orientations, onboarding paperwork, and training coordination.
• Assist with volunteer scheduling, coverage needs, reminders, and routine questions; refer concerns to the Volunteer Coordinator.
• Maintain accurate volunteer database entries, files, training records, attendance, and service hours.
• Help recruit and welcome volunteers, support recognition efforts, and reinforce established safety and program guidelines.

Perform all other duties as assigned.
Requirements and Qualifications:

• High school diploma or GED/HSE; 1-2 years of shelter, customer service, or volunteer program experience preferred.
• Strong communication, organization, attention to detail, computer skills, and ability to maintain confidential records.
• Professional, courteous, collaborative approach with adopters, visitors, coworkers, and volunteers in a busy environment.
• Ability to lift 30 lbs; bend, reach, kneel, walk, and stand for extended periods while performing job duties, with reasonable accommodation as applicable.
• Ability to work around animals, cleaning and disinfectant products, and outdoor conditions as needed.
• Commitment to DCSPCA’s mission, values, animal welfare practices, and safety procedures.

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