Advance Medical Support Assistant

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Advance Medical Support Assistant

Department of Veterans Affairs Veterans Health Administration Richmond VA Medical Center Apply Print Share Save

Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary Advanced Medical Support Assistants provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics specialties andor care in the community resources.

Learn more about this agency

Summary Advanced Medical Support Assistants provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics specialties andor care in the community resources.

Learn more about this agency

Overview Help Accepting applications Location Many vacancies in the following locations

Charlottesville VA

Emporia VA

Fredericksburg VA

Henrico County VA

Richmond VA

No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 47434 - 67543 per year

Pay scale & grade GS 6 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBTA-13089259-27-AJ Control number 890016200 This job is open to Help The public

U.S. Citizens Nationals or those who owe allegiance to the U.S.

Clarification from the agency This position is open to the public and Veterans Preference will NOT be taken into account. This is an Open Continuous Announcement and due to the amount of candidates that apply for these positions candidates will be referred on a first come first serve basis. NOTE The 2-page Resume requirement does not apply to this position. For more information refer to Required Documents below. Videos

Duties Help Duties include but are not limited to Ensure appointments are scheduled timely and accurately. Review team appointment schedule to optimize and effectively support the needs of the teams as well as the Veterans. Direct and screen incoming calls. Collect compile andor track data and statistical information in support of daily operation along with ensuring accuracy and validity of the data. Receive and input data into an automated tracking system. Provide general clerical support such as processing incoming and outgoing materials to include Release of Information Reports Memoranda CPRSVISTA and Purchase Orders. Monitor and track the use of service vehicles office supplies and equipment for the office. Advise supervisor of important office issues arising during the supervisors absence. May serve as timekeeper and ADPAC. Work Schedule 800 AM - 430 PM Monday - Friday schedules will vary may be required to work weekends evenings and holidays depending on department need Telework Not Available Virtual This is not a virtual position. Relocation Recruitment Incentives Not Authorized Permanent Change of Station PCS Not Authorized Financial Disclosure Report Not required

Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12311959. Must be proficient in written and spoken English. Subject to backgroundsecurity investigation. Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment TB test. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP. Complete all application requirements detailed in the Required Documents section of this announcement. As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consideryour performance and conductthe needs and interests of the agencywhether your continued employment would advance organizational goals of the agency or the Government andwhether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications Applicants pending the completion of educational or certificationlicensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403f. Education High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education. LicensureCertificationRegistration None. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation only applicable to current VHA employees who are in this occupation and meet the criteria. Grandfathering Provision. Employees in VHA in this occupation under a permanent appropriate and legal placement on the effective date of the qualification standard are considered to have met all qualification requirements for the grade andor assignment held including positive education and registrationcertification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed the following provisions apply 1 Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. 2 Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. NOTE This provision is not intended to regularize appointmentsplacements. Experience One year of creditable experience equivalent to the next lower grade. Examples of experience include but are not limited to Scheduling canceling re-scheduling patient appointments andor consults. Monitoring pre-appointment requirements to assure readiness for patient appointmentprocedure including X-rays Lab work MRI safety screening requirements etc. Knowledge Skills and Abilities KSAs In addition to the experience above the candidate must demonstrate the following KSAs Advanced knowledge of the technical health care process including but not limited to scheduling across interdisciplinary coordinated care delivery andor care in the community models and patient health care portals as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery andor care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations. Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns. Grade Determinations Medical Support Assistant Advanced GS-06 Preferred Experience Operate computerized programs and systems in order to enter modify and retrieve sensitive medical and patient identifying information PII into or from electronic health records scheduling systems andor reports. Schedule medical appointments in a clinical setting. Work independently in the accomplishment of a wide variety of duties performing patient support work. Communicate effectively and professionally in person electronically andor by telephone with internal and external customers. Customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution. Reference For more information on this qualification standard please visit httpswww.va.govohrmQualificationStandards. The full performance level of this vacancy is GS-6. Physical Requirements The work requires some physical exertion such as extended periods of walking while making clinical rounds or making contacts with other services of the Medical Center. There are also some requirements for standing twisting bending sitting and carrying of supplies. Must be able to lift 30 lbs. and carry short distances.

Education There is no education substitute for this position. Additional information Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and AdministrationOperations Security and Preparedness HRAOSP at The Fair Chance Act. Reasonable Accommodation RA Requests If you believe you have a disability i.e. physical or mental covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate 4 6 or 8 hours per pay period which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. Veterans Preference will not be taken into account for these positions. These positions is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement. ExpandHide additional information Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application resume C.V. andor supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience including volunteer work done through National Service programs e.g. Peace Corps AmeriCorps and other organizations e.g. professional philanthropic religions spiritual community student social. Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate e.g. on resume or during interview or hiring process gain additional knowledge regarding a candidates abilities and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents Required Documents Help

To apply for this position you must provide a complete Application Package which includes Long-form resume Curriculum vitae CV Documentation of Education High School diplomatranscripts or college transcripts Your full resumeCV may be uploaded without page limitation into the Other document upload field. The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter DD-214 Statement of Service Disability Letter Schedule A Disability Letter VA License Long-form resume Curriculum vitae CV Documentation of Education High School diplomatranscripts or college transcripts Long-form resume Curriculum vitae CV Performance Appraisal Professional Certification Separation Notice RIF SF-15 SF-50 Notification of Personnel Action Transcript

If you are relying on your education to meet qualification requirements

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position you must complete the initial online application to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 1159 PM ET on the closing date of the announcement to receive consideration. To preview the application questionnaire click httpsapply.usastaffing.govViewQuestionnaire13089259. The application process is as follows To begin click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 1159 PM ET on the announcement closing date 12312026. If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link. NOTE Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us. To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status httpshelp.usajobs.govhow-to. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application. NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information Ashlee Jaynes Phone 334-590-9446 Email ashlee.jaynes15va.gov Address Central Virginia VA Health Care System 1201 Broad Rock Boulevard Richmond VA 23249 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents Help

To apply for this position you must provide a complete Application Package which includes Long-form resume Curriculum vitae CV Documentation of Education High School diplomatranscripts or college transcripts Your full resumeCV may be uploaded without page limitation into the Other document upload field. The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter DD-214 Statement of Service Disability Letter Schedule A Disability Letter VA License Long-form resume Curriculum vitae CV Documentation of Education High School diplomatranscripts or college transcripts Long-form resume Curriculum vitae CV Performance Appraisal Professional Certification Separation Notice RIF SF-15 SF-50 Notification of Personnel Action Transcript

If you are relying on your education to meet qualification requirements

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position you must complete the initial online application to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 1159 PM ET on the closing date of the announcement to receive consideration. To preview the application questionnaire click httpsapply.usastaffing.govViewQuestionnaire13089259. The application process is as follows To begin click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 1159 PM ET on the announcement closing date 12312026. If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link. NOTE Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us. To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status httpshelp.usajobs.govhow-to. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application. NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. ExpandHide how to apply Agency contact information Ashlee Jaynes Phone 334-590-9446 Email ashlee.jaynes15va.gov Address Central Virginia VA Health Care System 1201 Broad Rock Boulevard Richmond VA 23249 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. ExpandHide next steps

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Additional locations

Richmond VA

Veterans Health Administration

OUR MISSION To fulfill President Lincolns promise To care for those who have served in our nations military and for their families caregivers and survivors - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans

Agency contact information Ashlee Jaynes Phone 334-590-9446 Email ashlee.jaynes15va.gov Address Central Virginia VA Health Care System 1201 Broad Rock Boulevard Richmond VA 23249 US

Visit our careers page Learn more about what its like to work at Veterans Health Administration what the agency does and about the types of careers this agency offers. httpsvacareers.va.gov

Summary Advanced Medical Support Assistants provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics specialties andor care in the community resources.

Learn more about this agency

Overview Help Accepting applications Location Many vacancies in the following locations

Charlottesville VA

Emporia VA

Fredericksburg VA

Henrico County VA

Richmond VA

No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 47434 - 67543 per year

Pay scale & grade GS 6 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBTA-13089259-27-AJ Control number 890016200

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