Job Title: Advanced Medical Support Assistant (AMSA)
Location: Dayton, Ohio
Type: Full-time
Work Setting: Onsite
Schedule: Monday–Friday, generally between 8:00 AM and 4:30 PM
Job Description:
Position Overview
We are seeking an experienced Advanced Medical Support Assistant (AMSA) to support primary care operations and provide administrative and patient-support services within a healthcare environment.
The AMSA serves as an important member of the patient care team and works collaboratively with clinical and administrative staff to ensure efficient patient scheduling, communication, and daily clinic operations.
Key Responsibilities
- Provide professional receptionist and customer service support to patients and families.
- Schedule and manage patient appointments for one or more clinics or units.
- Adjust appointment times, dates, and locations when necessary to support clinic access and staffing needs.
- Coordinate patient scheduling and assist with transferring patients to other healthcare providers when required.
- Manage administrative and non-clinical activities for the primary care team.
- Track and follow up on patient-related tasks and activities from initiation through completion.
- Screen and respond to telephone calls, determine the nature of requests, and provide appropriate information.
- Verify and update patient demographic information during check-in or telephone interactions.
- Collect, scan, and update health insurance information.
- Identify patients with third-party insurance and support related revenue-cycle activities.
- Accurately enter and maintain information in computerized patient record systems.
- Review active and pending consultations, recalls, and return-to-clinic communications.
- Participate in daily team huddles and team meetings as required.
- Coordinate with healthcare providers, specialists, hospitals, diagnostic facilities, and community-based programs when appropriate.
- Provide patients with information regarding available transportation and support services.
- Assist with electronic records management, program coordination, scheduling, and space utilization.
- Maintain a high level of professionalism, tact, and diplomacy when interacting with patients and families.
- Protect patient privacy and maintain confidentiality of medical information.
- Perform additional administrative duties as needed to support efficient clinic operations.
Qualifications & Skills
- Experience in a medical office, hospital, clinic, or healthcare environment.
- Strong patient/customer service skills.
- Experience with appointment scheduling and electronic medical records.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to manage multiple priorities in a fast-paced healthcare environment.
- Strong attention to detail and accuracy.
- Ability to work effectively with multidisciplinary healthcare teams.
- Understanding of patient confidentiality and HIPAA requirements.
PROVIDING QUALITY STAFFING AND CONSULTING
SINCE 2011
Based out of San Antonio, Texas, our minority women-owned company specializes in all staffing and consulting needs. Whether you’re trying to hire a pharmacist, a respiratory therapist, or skilled and non-skilled laborer, we will staff your company with the best candidate. We bring extensive experience and professionalism and we will personalize our assistance to your needs and concerns. Most of our contracts are with the Army and Air Force as Sub-Contractors.
Our staff has a quick turn around and have been able to fill positions within 48 hours with short notice, we have filled hard to fill locations and jobs, and managed over 16 contracts with over 70 employees at a time. Managed call-ins at 24/7 hospitals and ensured shifts were filled, and managed PRNs with notice of less than 24 hours. Also, provided temp laborers for next day jobs.
Our consulting division provides contracting assistance, program managing, application assistance, certification assistance and proposal writing. We are very knowledgeable in a variety of areas and are eager to assist your company's prosperity.