Job Description: An AEM Support role typically involves ensuring the smooth operation and maintenance of Adobe Experience Manager (AEM) platforms, including content management, digital asset management, and other related applications. This role often requires a blend of technical skills, strong problem-solving abilities, and effective communication skills to support users and address issues efficiently.
Key responsibilities of an AEM Support role might include:
- Troubleshooting and Issue Resolution: Identifying, diagnosing, and resolving technical issues related to AEM, including content authoring, publishing, deployment, and integration with other systems.
- System Monitoring and Performance Optimization: Monitoring system health, performance, and availability, and proactively identifying potential issues before they impact users.
- User Support and Training: Providing technical support to users, addressing their questions and concerns, and offering training on AEM features and functionalities.
- Collaborating with Development Teams: Working closely with developers to implement new features, fix bugs, and ensure seamless integration with other systems.
- Managing Integrations: Supporting integrations between AEM and other Adobe Experience Cloud products (e.g., Adobe Analytics, Adobe Target) and third-party systems.
- Documentation and Knowledge Management: Maintaining up-to-date documentation, knowledge base articles, and user guides to facilitate efficient support and training.
- Incident Management: Managing incidents through ITSM tools (e.g., ServiceNow) and following established processes for incident resolution.
- Staying Current: Keeping up to date with the latest AEM versions, updates, and best practices.
- Security and Access Management: Managing user permissions, roles, and access controls within AEM to ensure system security.
Skills and experience often required for an AEM Support role:
- Strong technical skills: Knowledge of Java, JavaScript, HTML, CSS, XML, and potentially Python.
- AEM expertise: Experience with AEM modules (e.g., authoring, publish, dispatcher, replication, user management), CRX2 and OAK repositories, and various AEM versions (e.g., 6.0, 6.5, Cloud).
- Troubleshooting and problem-solving skills: Ability to analyze issues, identify root causes, and implement effective solutions.
- Communication skills: Ability to communicate technical information clearly and concisely to both technical and non-technical audiences.
- Experience with ITSM tools: Familiarity with tools like ServiceNow or Remedy for incident management.
- Agile methodologies: Experience with Agile project management processes.
The specific responsibilities and required skills may vary depending on the size and complexity of the AEM environment and the organization's specific needs