Aesthetic Practice Manager
Location: Charlotte, NC
Employment Type: Full-Time
Salary: $70,000-$75,000 annually, plus performance-based bonus potentail
Experience Required: 3+ Years in Med Spa, Plastic Surgery or other Aesthetic Practice Management
About Us
We are a highly reputable plastic surgery and medical aesthetics practice known for excellence in patient care and a commitment to delivering exceptional patient experiences. As we continue to expand, we are looking for a seasoned Practice Manager to lead day-to-day operations.
Position Overview
The Practice Manager will oversee daily business operations, team performance, and client satisfaction in our high-volume practice. The ideal candidate has a strong leadership presence, a deep understanding of the aesthetics industry, and a proven track record of growing and managing successful teams and practices.
Key Responsibilities
- Oversee and optimize daily operations within location
- Lead, train, and support front desk staff, providers, and support teams
- Ensure consistent, high-quality client experiences and satisfaction; ensure patient journey is positive and seamless
- Manage schedules, systems, inventory, and vendor relationships
- Meet and exceed all monthly service and retail goals; coach team to meet and exceed goals
- Track individual and team sales performance and other KPIs
- Monitor and report KPIs and implement strategies to improve revenue, retention, and operational efficiency
- Ensure compliance with all state regulations and company protocols
- Support business development, marketing campaigns, and client outreach
- Act as a liaison between ownership and staff; collaborate with ownership to identify areas of opportunity and execute on ideas
- Implement and improve systems and processes
- Hire, onboard, and train staff; implement corrective actions or terminations as needed
- Focus on revenue growth
- Support sales process including oversight of lead management and conversion, and close consultations
- Administrative duties including payroll calculation and submission, tracking of PTO or other benefits, receptionist duties when necessary
Qualifications
- Minimum of 3 years of management experience in a plastic surgery practice or medical spa
- Strong leadership and team-building skills
- Excellent communication, organizational, critical thinking, and problem-solving abilities
- Strong business acumen and financial literacy
- Deep knowledge of aesthetic treatments and services
- Professional, polished, and patient-friendly demeanor
- Collaborative, coachable, positive demeanor
- Ability to perform and make decisions both independently and in collaboration with ownership
- Managerial experience in a plastic surgery or other aesthetic practice is strongly preferred
What We Offer
- Competitive salary: $70,000-75,000 annually, plus performance-based bonus potential
- Opportunity to manage a fast-pasted environment with professionalism and positivity
- Ability to have a direct impact on the growth of the business and team
- A reputable practice that is open to great ideas to continuously improve on the strong foundation we’ve built