Aesthetic Wellness Concierge

As the Attune Med Spa wellness concierge, you will monitor the clinic reception area, and oversee the client’s experience through all steps of their treatment journey. Our wellness concierges practice with integrity, significance, passion, and authenticity, with every facet of their work. We immerse our concierges in the world of medical aesthetics paired with integrative wellness, to facilitate ongoing training and development, and create a space for you to grow with Attune. To be successful in this role, you must be inherently passionate about hospitality & treating clients like family, to ensure all customers are given the ultimate Attune experience to feel and look their best. Our ideal candidate is able to smoothly run spa business operations and understands how to grow store revenue through client retention.

JOB QUALIFICATIONS

• Minimum 1+ year working in a reception or front desk hospitality role, preferably within a med spa, aesthetics, wellness, or luxury service environment
• Forward-facing sales enthusiast with a genuine passion for skincare, aesthetics, and wellness
• Strong sales acumen with a proven ability to educate clients, recommend services/products, and drive retail, membership, and rebooking goals
• Highly customer-service oriented, with a polished, professional, and welcoming demeanor
• Experience utilizing client appointment booking systems and POS checkout systems; hands-on experience with Zenoti strongly preferred
• Experience with retail sales, client education, and upselling—ideally within beauty and skincare
• Ability to meet U.S. employment eligibility and work requirements

JOB RESPONSIBILITIES

• Represent the Attune values and culture at all times while maintaining deep knowledge of all clinic services, technologies, skincare products, pricing, and policies; confidently communicate this information to clients, team members, and stakeholders
• Serve as a front-facing brand ambassador, delivering a warm, elevated, and sales-savvy client experience from check-in to check-out
• Exhibit strong computer and technical proficiency, including Zenoti (preferred) for scheduling, client profiles, memberships, POS transactions, and reporting; support daily revenue balancing, client billing, and invoice correspondence
• Maintain meticulous, confidential, and accurate client records in compliance with HIPAA and privacy regulations
• Support retail and treatment inventory management, system updates, and data accuracy for client information storage and security
• Effectively multitask and prioritize administrative responsibilities alongside direct client interactions without compromising service quality or sales opportunities
• Demonstrate exceptional written and verbal communication skills, especially during client engagement, consultations, conflict resolution, and follow-up
• Consistently uphold punctuality, accountability, and reliability, while accommodating unique client needs whenever possible
• Oversee daily front desk operations, including client scheduling, check-outs, and reception flow, ensuring a clean, polished, and welcoming environment
• Collaborate cross-functionally with providers, FOH, and leadership to ensure seamless service delivery and optimal business flow
• Address client concerns with empathy, professionalism, and proactive problem-solving; partner with management on prevention strategies to enhance the overall client experience
• Build strong client relationships through personalized service, hospitality, and loyalty-building techniques—anticipating needs and creating memorable experiences
• Actively support spa marketing initiatives, community engagement, and client retention efforts by sharing insights and recommendations
• Stay current on skincare trends, spa services, and industry best practices to continually elevate service and sales performance
• Consistently meet or exceed goals related to client satisfaction, retail sales, membership acquisition/renewals, and rebooking
• Assist leadership with process improvements and support onboarding and training of new team members as needed

ADDITIONAL DESIRED SKILLS, ATTRIBUTES

• Polished professional grooming standards
• Local community knowledge
• Phone Etiquette & Data Entry Skills
• Sales Mindset & Upselling Skills
• Computer & Technology Skills
• Detailed Organization & Project Planning
• Empathetic, Friendly, Energetic, Personable
• Dependable, Reliable, Punctual
• Emotional Intelligence & Stress Management
• Integrity & Professional Ethics

WHY JOIN ATTUNE?

Here at Attune, we care about team members as individuals, and strive to improve their personal & professional development. We love providing our team the tools to be successful. And we find a great sense of fulfillment by fostering collaborative environments inside & outside of the workplace where employees can understand true job satisfaction. Below are just a few team engagement strategies we employ because we believe it’s happy employees who provide the utmost experience for our clients.

• unique cross-training opportunities in holistic wellness and integrative health
• continued learning in our Attune Development Program, vendor trainings, and conferences
• team approach to personal development, including working directly with our C-Suite team
• partnerships with product developers & cutting-edge technologies, participate in clinical trials
• rewards for team members that show excellent patient care & upskill with certifications/workshops
• team discount incentives, complimentary treatments, contest-based awards, and more

Salary: Hourly rate $20-$25 DOE