Job Summary
The Aesthetician is an integral member of our clinical and aesthetic team, responsible for delivering high-quality, personalized skincare treatments while providing an exceptional patient experience. This position involves conducting skincare consultations, performing aesthetic treatments in accordance with established practice protocols and applicable state regulations, and educating patients on customized skincare regimens, products, and services tailored to their individual needs and goals.
The ideal candidate is passionate about aesthetics, committed to outstanding patient care, and skilled at building lasting patient relationships. This role plays an important part in promoting patient satisfaction, developing individualized treatment plans, encouraging ongoing skincare maintenance, and supporting patient retention and the overall growth of the practice.
Location & Schedule: This position will primarily be based at our Powell location during the week, with flexibility and availability to work occasional Saturdays at our Knoxville location, based on scheduling and practice needs.
Primary Responsibilities
- Conduct complimentary skincare consultations to assess patients' individual concerns, needs, and aesthetic goals.
- Recommend appropriate aesthetic treatments, skincare products, and personalized home-care regimens based on each patient's needs and desired outcomes.
- Perform aesthetic services within the scope of an active Tennessee aesthetician license and in accordance with established practice protocols and applicable regulations.
- Educate patients on recommended treatments, skincare products, pre-treatment preparation, post-treatment care, and ongoing maintenance.
- Develop individualized treatment plans that promote optimal results, encourage appropriate follow-up care, and support long-term patient relationships.
- Identify patient concerns or conditions requiring medical evaluation and consult with a physician or advanced practice provider when appropriate.
- Maintain complete, accurate, and timely patient documentation, including treatments performed, products used, patient history, recommendations, and education provided.
- Deliver exceptional patient service by creating a welcoming, professional, and comfortable treatment experience.
- Build and maintain strong patient relationships that encourage satisfaction, retention, referrals, and continued skincare services.
- Maintain clean, organized, sanitized, and properly stocked treatment rooms and work areas.
- Assist with general office responsibilities, including answering phones and supporting front-office operations when needed and when not actively providing patient care.
- Collaborate effectively with medical providers, fellow aestheticians, front-office personnel, and other team members to ensure continuity of care and a positive patient experience.
Patient Retention & Practice Growth
- Proactively develop and maintain a loyal patient base through exceptional service, personalized care, and consistent patient engagement.
- Encourage appropriate follow-up appointments and ongoing treatment plans to support patient retention, treatment outcomes, and continuity of care.
- Educate patients on the benefits of consistent skincare treatments and medical-grade skincare products to support their long-term aesthetic goals.
- Confidently recommend and promote appropriate skincare products, treatment packages, and additional aesthetic services based on individual patient needs.
- Support retail skincare sales by providing knowledgeable product recommendations and educating patients on effective home-care regimens.
- Identify opportunities to introduce patients to additional services offered by the practice when appropriate.
- Participate in practice promotions, special events, and patient outreach initiatives designed to increase patient engagement and awareness of available services.
- Contribute to individual and overall practice performance goals, including patient retention, rebooking, treatment utilization, and retail product sales.
- Work collaboratively with the front-office and marketing teams to support patient scheduling, follow-up efforts, and continued practice growth.
Additional Responsibilities
- Monitor aesthetic equipment to ensure proper operation and assist with routine maintenance in accordance with manufacturer recommendations and practice protocols.
- Maintain treatment rooms, equipment, and work areas in compliance with applicable OSHA, infection-control, sanitation, and safety standards.
- Participate in required staff meetings, professional development opportunities, training sessions, and continuing education programs.
- Assist with monitoring retail and professional skincare inventory to ensure adequate product and treatment supply levels.
- Communicate inventory needs and assist with ordering, receiving, stocking, and organizing products and treatment supplies as needed.
- Maintain current knowledge of medical-grade skincare products, aesthetic treatments, equipment, practice protocols, promotions, and emerging technologies.
- Support practice events, marketing initiatives, promotions, and patient education efforts as needed.
- Maintain an active and unrestricted Tennessee aesthetician license and fulfill all applicable continuing education requirements.
- Perform other duties reasonably related to the position as assigned.
Education and Experience
- High school diploma or equivalent required.
- Active and unrestricted Tennessee aesthetician license required.
- Minimum of one year of hands-on aesthetician experience in a medical spa, dermatology practice, plastic surgery practice, or similar aesthetic setting preferred.
- Experience with medical-grade skincare products, advanced aesthetic treatments, and aesthetic devices preferred.
- Previous experience in a patient-focused, service-oriented environment preferred.
Essential Skills and Abilities
- Excellent interpersonal, communication, and patient-service skills.
- Ability to establish rapport with patients, understand their individual concerns, and provide personalized treatment recommendations.
- Strong knowledge of skincare, aesthetic treatments, medical-grade skincare products, treatment protocols, infection control, and sanitation practices.
- Ability to confidently educate patients and recommend appropriate products, treatments, and ongoing skincare plans.
- Strong organizational skills, attention to detail, and ability to manage multiple responsibilities effectively.
- Professional, dependable, trustworthy, and committed to maintaining patient privacy and confidentiality.
- Ability to work independently while contributing positively to a collaborative, team-oriented environment.
- Ability to work effectively with physicians, advanced practice providers, aestheticians, and administrative staff.
- Flexibility to support scheduling needs across practice locations, including occasional Saturday coverage at the Knoxville location.
- Commitment to ongoing education, professional development, and maintaining current knowledge of aesthetic treatments and technologies.