After Hours Dispatch Level - 1

Job Summary:

RSC Mechanical is hiring a second-shift After-Hours Dispatcher in Michigan to support our Mechanical Contracting division. In this role, you’ll answer incoming emergency service calls, create service tickets, and dispatch technicians according to established procedures.

You’ll serve as the link between customers, technicians, and management after regular business hours. That means keeping communication clear, documenting all activity accurately, and making sure technicians are properly checked out in the Technician Excellence Web Portal. You’ll answer calls consistently, including during high-volume periods, and escalate complex or unresolved issues to senior dispatchers by phone or Microsoft Teams.

We’re looking for someone who is confident troubleshooting problems, stays organized under pressure, handles multiple tasks at once, and takes the initiative to find answers, all in support of our high service standards.

At RSC Mechanical, we’re committed to delivering exceptional service to our customers while providing a flexible, supportive work environment. If you thrive in a fast-paced setting and take pride in doing the job right, we’d love to hear from you.

Key Responsibilities 

Leadership & Team Oversight

• Maintain a professional, calm, and solutions-oriented approach in a fast-paced, dynamic environment.
• Perform additional tasks as assigned by management. Operational Excellence
• Receive and handle incoming emergency service calls.
• Consistently answer incoming calls, including during high-volume periods.
• Create and dispatch tickets to technicians according to established procedures and area On-Call Calendars.
• Maintain accurate documentation of calls, updates, and actions.
• Monitor technicians’ GPS systems and prioritize technician safety.
• Ensure technicians are properly checked out in the Technician Excellence Web Portal.
• Promptly identify and escalate any situations requiring further review, attention, or leadership support.

Communication & Collaboration

• Communicate effectively with customers and technicians regarding ETAs.
• Maintain effective communication with other dispatchers, technicians, and management throughout the shift.

Qualifications 

• High school diploma required. 
• Proficiency in Microsoft Office and Google Docs. 
• Excellent verbal and written communication skills. 
• Strong organizational and multitasking abilities. 
• Ability to work effectively in a fast-paced, deadline-driven, and sometimes stressful environment. 
• Comfortable working independently or in a small team with minimal supervision. 

Professional Standards 

• Maintain a high level of professionalism in all communications with customers, vendors, and coworkers. 
• Adapt to changing priorities and workload demands, including schedule adjustments when necessary. 
• Demonstrate teamwork, accountability, and a customer-focused mindset. 
• Maintain consistent attendance and punctuality. 
• Adhere to company policies regarding confidentiality, conduct, and communication (including electronic and social media communication). 

Schedule  

This is a full-time position. Shifts may vary based on call volume and business needs. Flexibility is required, and availability will be discussed during the interview process. 

Scheduling Details 

• Coverage: Monday through Thursday, 4:30 PM – 8:00 AM (next morning)
• Weekend coverage: Friday 4:00 PM – Monday 8:00 AM (continuous)
• 1st shift coverage included on Saturday and Sunday
• Weekend availability is mandatory
• Shifts may be assigned as 2nd, or 3rd shift within this time frame
• Schedule: Typically, 5 days per week
• Includes holidays as required

Benefits 

• Affordable Health Benefits - Medical, dental, and vision plans that won’t break the bank. 
• Pet Insurance - Because we care about your whole family. 
• 401(k)with 5% Company Match - Fully vested from day one. 
• PTO and Holiday Pay - Recharge with PTO and enjoy 6 paid holidays. 
• Weekly Paydays - Through direct deposit. 
• Exclusive Employee Perks - Free legal, financial, and mental health services. Plus, discounts on concerts, theme parks, hotels, and more. 

Work Environment & Physical Requirements 

• Remote role with extended periods of sitting and computer-based work.
• Occasional standing, walking, and light lifting (up to 10–15 pounds) within a home workspace.
• Quiet, distraction-free home office environment required to support phone-based work.
• Must be hardwired to a router with reliable, high-speed internet connectivity.

Equal Employment Opportunity Statement 

RSC Mechanical is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

RSC Mechanical is a full service maintenance, contracting and construction provider specializing in refrigeration, heating and cooling.
RSC is a family owned and families run company headquartered in Clinton Township, Michigan with regional offices located in the Northeast and Southeast United States.
Since our foundation, by Randy S. Chabot in 1988, we have perpetually worked to train, mentor and educate ourselves to be the best managers, mechanics and administrators in our field. The RSC family is constantly building each other up so we can achieve great things and provide for one another.
This company was founded upon methods of operation that ensure our customers can maintain the freshest and highest quality products with the greatest efficiency. Our focus is service and we look forward to helping you service your customers.

Salary

$18.00 - $19.00 per hour

Benefits

Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, 401(k) matching

Remote Type

Fully Remote

Job Type

Full time

Schedule

Monday to Friday, Day shift, Overtime, Weekend availability, Holidays, Night shift