Aftermarket Account Manager

Job Title: Aftermarket Account Manager

Job Location: Norfolk VA

FLSA Status: Exempt

Salary Range: Commission Based role

Overview:

AIR Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.

Check out our website: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America

Job Description:

The Aftermarket Account Manager is responsible for driving revenue growth by developing and expanding customer relationships within an assigned territory. This role sells HVAC turnkey projects, equipment, replacement parts, and preventative maintenance contracts using a consultative approach focused on identifying customer needs and delivering solutions that improve system performance, reliability, and lifecycle value. All activities are performed within established company sales processes, pricing guidelines, and approval requirements.

Essential Duties and Responsibilities:

• This position manages the full sales cycle, including prospecting, qualifying opportunities, conducting site visits, developing proposals, presenting solutions, and closing business.
• On-site evaluations are conducted to assess equipment and service requirements and gather the technical information needed to support accurate and timely proposals.
• The role requires strong engagement with facility managers, building owners, and decision-makers to build trust and position the company as a preferred service provider.
• All pricing, proposals, and scope definitions are developed using company-approved tools and must align with internal standards and approval workflows.
• Works closely with service, operations, and support teams to ensure all commitments are feasible, clearly defined, and properly coordinated prior to execution.
• Through disciplined pipeline management, proactive account development, and accurate CRM documentation, this role contributes directly to revenue growth, customer retention, and market expansion.
• Responsible for maintaining visibility of all opportunities and customer interactions while identifying growth opportunities that enhance long-term account profitability and customer satisfaction

Experience and Requirements:

• Strong communication and collaboration are essential to ensure successful delivery and alignment across all stakeholders.

Benefits:

We offer a competitive and comprehensive benefits package, including:

• Health & Wellness- Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security- 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance- Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development- Ongoing training opportunities and support for continuing education.

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.

The Company complies with disability laws and provides reasonable accommodations to qualified individuals.